Kitchen Manager
Ted's Montana Grill, Inc. - Hartford, CT

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Trains and educates new Team Members on Ted’s Montana Grill culture, philosophies, standards and operations.
  • Creates an experience that every guest will seek to repeat.
  • Manages all Team Members under their supervision, including counseling, disciplining and scheduling.
  • Responsible for keeping food cost, cost of sales, labor cost within budget.
  • Maintains clean and safe working conditions in the kitchen.
  • Controls costs by constantly training and educating Team Members and fellow Managers.
  • Attends weekly management meetings.
  • Builds teamwork among Team Members and fellow Managers.
  • Creates a fun and energetic environment.
  • Major Responsibilities: The Kitchen Manager position is primarily made up of three core responsibilities: People, Sales & Profits.

    • Selects, hires, trains and develops the best Heart-of-the-House (HOH) Team Members.
    • Ensures Team Members are treated with dignity and respect.
    • Sets clear performance expectations through directions and goals; actively listens to Team Members to determine needs and concerns and quickly responds.
    • Provides clear feedback through effective praise, coaching and counseling.
    • Acknowledges and celebrates team and individual successes.
    • Resolves Team Member conflicts constructively and professionally.
    • Works with Team Leads and Certified Trainers to ensure standards are followed.
    • Consistently follows TMG hiring procedures and practices.
    • Ensures current training materials and programs are consistently utilized in Team Member Training.
    • Follows Progressive Discipline Guidelines to ensure that all Team Members are disciplined and warned consistently.
    • Conducts timely Performance Appraisals and fairly administers salary changes.
    • Posts HOH schedules on time and fairly handles schedule requests that balance the Team Member and Company’s needs.
    • Resolves Team Member conflicts constructively and professionally.
    • Analyzes current and future staffing needs for appropriate planning.
    • Scrupulously follows all labor laws and manages for equal opportunity.
    • Ensures that all food is prepared according to recipe and served at the proper temperature and presentation.
    • Orders effectively to ensure the proper amount of quality product is available. Reduces unnecessary costs by buying product that is not contracted.
    • Maintains TMG and Health Department standards at all times.
    • Conducts quality line checks at regularly scheduled intervals.
    • Organizes, trains and manages to ensure that proper food handling and cleaning procedures are utilized.
    • Adheres to all Standards of Operational Excellence on a daily basis which includes: line checks, ticket times, labor tracking, grind sheet, etc.
    • Maintains appropriate HOH staffing levels for each shift.
    • When necessary, handles guest complaints with a sense of urgency, poise and good judgment.
    • Establishes excellent guest service and satisfaction as a priority through personal example and follow-through.
    • Ensures the HOH staff appropriately supports and assists the FOH Team Members by providing them with all products needed to execute an excellent guest experience.
    • Always looks for opportunities to create a CHARGE (Creating Hospitality Around Remarkable Guest Experiences) experience for the guests.
    • Manages all TMG Kitchen standards (grind sheet, line checks, etc.) to ensure that budgeted food goals are met or exceeded while quality standards are maintained.
    • Demonstrates a working understanding of labor cost control through effective scheduling and proactive management.
    • Follows inventory procedures and utilizes AIC Inventory Control to consistently conduct and report an accurate inventory.
    • Effectively identifies financial trends and operational problems by utilizing the P&L and other reports.
    • Utilizes the back office computer system, TMX & Aloha efficiently and effectively.
    • Controls financial assets and maintains records.
    • Processes invoices in a timely manner.
    • Meticulously follows cash handling policies and procedures.
    Professionalism and Style Expectations: The following is expected of every Team Member and Manager at Ted’s Montana Grill:
    • Serves great food with great service and a great attitude.
    • Projects and assignments are completed thoroughly, professionally and with care in a timely manner.
    • Adjusts to high pressure situations and is open to change.
    • Assumes responsibility for personal growth and development.
    • Conducts themselves (acts & dresses) professionally at all times while setting the standard for all Team Members.
    • Understands and communicates the TMG Mission Statement and Core Values.
    • Expresses ideas and conveys information clearly, effectively and professionally.
    • Works to resolve disagreements; is respectful of peers and co-workers.
    Knowledge and Skills: Special Skills or knowledge necessary for this position:
    • Strong restaurant operations background.
    • Strong Training background.
    • Strong communication skills verbal and written.
    • Strong proof-reading skills.
    • Strong interpersonal skills. Able to communicate with individuals at all levels of the corporation.
    • Organizational skills-Ability to be organized in a changing environment.
    • Ability to maintain a calm professional demeanor during periods of uncertainty or crisis.
    Essential Physical Requirements: Daily physical requirements and/or number of pounds that may need to be lifted on the job:
    • Stands during the entire shift.
    • Reaches, bends, squats, stoops, shakes, pours, carries, pushes and lifts.
    • Lifts and carries tubs, trays, and cases weighing up to 100 pounds up to 20 times per shift.
    • Frequent exposure to smoke, steam, high temperatures, humidity and extreme cold.

    About this company
    Ted's is an eco-friendly restaurant, founded in 2002 by media mogul and environmentalist Ted Turner and restaurateur George McKerrow Jr. And...