Knowledge Engineer
Paychex - Rochester, NY

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With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves over 550,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.


is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our


and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine’s "100 Best Companies to Work For" list seven times since 2002. We provide an atmosphere that fosters a

healthy work life balance

, and our comprehensive

benefits package

provides health care, retirement planning, education assistance, and much more.

Identifies and captures new knowledge opportunities through trending and analysis in order to ensure we maximize effective knowledge usage throughout Paychex.

Optimizes knowledge for maximum efficacy of users, including purging outdated information, boosting valuable knowledge, and identifying opportunities for better search results for users.

Tests the knowledge for accuracy through audits in order to maximize the quality of our knowledge base.

Manages knowledge taxonomy and other knowledge configurations to ensure that effective searching and reporting within the knowledge base can occur.

Responsible for administration of the knowledge application platform and configuration to ensure maximize efficacy of the knowledge base that is used throughout the company.

Manages the knowledge portals for ease of use and knowledge success in order to maximize the user experience of the knowledge base.

Works with knowledge tool vendor for customizations, upgrades, and configuration. This ensures our knowledge base leverages current technology and enhancements.

Leads specific knowledge projects and initiatives as assigned to ensure we continue to grow our knowledge usage throughout the company.


A minimum of five years of IT Service or knowledge management related role is required. A bachelors degree in computer science or business is preferred. Consideration may be given to a candidate with a degree in lieu of experience.

Job Category


Information Technology

Primary Location


New York-Rochester-Rochester Webster Office

Rochester Webster Office

675 Basket Road

(Webster Location)






About this company
371 reviews
Paychex, Inc. is a leader in the payroll and human resource industry, serving over a half million businesses nationwide. The company was...