The knowledge management analyst will be tasked to perform a wide array of functions to support the learning needs of frontline MA Service Operations call center staff (internal and vendor) and support personnel. The knowledge management analyst will also serve as a technical writer and designer in the delivery of self-learning and knowledge management tools.
Analyze training needs to develop new training programs or modify and improve existing programs. Develop and institute logistical, ...
Universal American Financial Corp - 23 months ago
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