Knowledge Management Engineer
GT Nexus - Oakland, CA

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The topic of supply chain management is complicated. While the basic tenet is straight forward and well understood -- get stuff from one place to another on time -- the discipline has grown over the years to become extremely intricate and extensively broad. A list of the related fields is a long one: demand planning, order management, transportation & logistics, trade compliance and warehouse management to name a few.

In parallel, technology in the business-to-business (B2B) arena has also become increasingly varied and specialized. Quite obviously there are entire collections of companies that are focused on using technology to automate various processes. Beneath that, there are even more sub-divisions of focus: databases, applications and connectivity come to mind for example.

Together, these two concepts -- supply chain and technology -- make for an amazingly extensive and difficult world to understand. Moreover, the rate of innovation and change in these fields add to the monumental task of keeping pace with related concepts and ideas as they morph over time.

GT Nexus is a company that is tackling both of these worlds at once.

As a result, GT Nexus is investing in a new enterprise-wide initiative to maximize our return on knowledge and information in order to empower our employees, streamline overall operations, improve our ability to scale and make our customers more successful. As a member of the Knowledge Management team, this position will help ensure that our internal and external community members are informed, educated, updated and knowledgeable about these concepts. Among other job responsibilities, the role will focus on the following:

Process & Methodology
  • Design and execute best-practice methodologies for identification of required knowledge, content creation and construction, filing and taxonomy of information, publication and delivery techniques and consumption monitoring
  • Define roles and responsibilities for key constituents such as KM core team members, KM specialists, editors/publishers, content domain owners/SMEs, contributors, consumers, IT partners and business leaders.
  • Ensure accuracy, timeliness and usability of available knowledge on an ongoing basis for both internal and external distribution
Knowledge Architecture
  • Participate in designing and implementing an information taxonomy for the new knowledge management system
  • Manage and coordinate the ongoing tasks of content validation, editing/publishing, tagging, and archiving of GT Nexus-wide knowledge base libraries
Tools & Systems
  • Document system requirements for the new knowledge management, including feature sets and use cases
  • Manage configuration, user roles & permissions, administration, user support, fixes and enhancements with support from IT and related technology partners/providers.
  • Develop and implement templates for structured content creation, agendas, training material, user-guides and other content forms
  • Provide system training for internal GT Nexus employees, globally
Organizational Alignment and Adoption
  • Collaborate with KM core team, department leads, subject matter experts (SMEs) and end users
  • Provide user training on tools, processes, methodologies as needed
  • Evangelize KM solutions and best practices to support a knowledge-driven business culture
  • Monitor key KM metrics and drive continuous improvement to optimize business impact of KM initiatives
Job Requirements Basic Qualifications:
  • Ability to act as a catalyst for innovation and change
  • Strong personal skills to support organizational awareness & participation
  • Excellent written and verbal communication skills
  • Affinity to facilitate problem solving & collaboration
  • Strong project management capabilities
  • Effectively plan, organize and monitor performance to meet deadlines
  • Experience in establishing effective partnerships within and outside of the organization
  • Existing knowledge of supply chain and transportation business processes
  • Experience with Web 2.0 collaboration tools, such as Socialtext, Wikipedia, Twitter, etc.
  • Experience in enterprise-class technology applications, especially hosted delivery model
  • Strong MS-Office skills: Word, Excel, Power Point
  • Passion for contributing to a growing business and fostering a team atmosphere
Preferred Qualifications:
  • Bachelor's degree is a must, international business focus desirable.
  • Previous experience in knowledge management and/or social networking at is ideal.