The Knowledge Management specialist is responsible for managing the day to day activities related to research development, implementation and maintenance of evidence-based clinical practice guidelines. In addition, the knowledge management specialist serves as a liaison to the quality department and information technology department during all phases of guideline development, implementation and maintenance. The specialist co-leads interdisciplinary clinical team meetings with physician champions that are responsible for developing and implementing evidence-based clinical practice guidelines. The specialist also facilitates the development of quality improvement projects related to successfully implementing clinical practice guidelines. This includes accumulating, understanding, and leveraging industry-specific knowledge for the benefit of the organization, its patients, its associates, and its physicians. Effectively manage change, facilitate innovation and foster teambuilding.
1.1 Facilitate organization-wide knowledge sharing, so that the organizations information and experience is shared with appropriate clients, partners, and stakeholders.
1.2 Work with business stakeholders and functional groups to create efficiencies and foster innovation.
1.3 Monitor and organize knowledge sharing to leverage organizational knowledge and assure the right information is available at the right time for the right reasons and in the right location.
1.4 Monitoring of adherence to implemented evidence-based clinical practice guidelines.
1.5 Timely delivery of clinical guideline compliance data reporting to interdisciplinary clinical team, administration and other key stakeholders.
1.6 Preparation of proposals to interdisciplinary clinical team designed to innovative and add value to our patients and internal stakeholders.
1.7 Demonstration of effective communication with all internal departments.
1.8 Implement standardized clinical practice guidelines into the delivery of health care services and management information systems and the production of reports and data used to make all necessary key strategic decisions.
POSITION COMPETENCIES: (All competencies identified in this document are essential to the satisfactory performance of the position by any/all incumbents, with reasonable accommodation, if necessary.)
1. Support and fulfill the mission of Carondelet.
Promote quality service within a compassionate environment by treating each person with dignity and respect. Promote a program culture based on proactive collaboration, information sharing, and learning. Support organizational efforts to provide health care for all.
2. Implement Carondelet’s Strategic Management System (SMS) at the departmental level aligning department operations and goals with Carondelet’s Strategic Vision.
Undertake a driving role as a CHN leader to align department operational and financial plans with the Network’s Strategic Vision. Meet the challenge of aligning internal operating practices within Carondelet’s strategic management system (SMS) by facilitating the development and implementation of department/unit program or operational plans with key performance objectives and metrics. Translate program and operational plans into individual performance objectives for staff. Identify the changes required and reinforce behaviors consistent with achieving Carondelet’s Strategic Vision. Continually measure and improve knowledge sharing effectiveness.
3. Achieve or exceed established quality and clinical outcomes.
Implement customer focused processes to ensure continuum of care, including standards of care and consistency of practice: monitor and foster continuous improvement within the quality environment; manage resources by evaluating defined standards of care and responding to variances in clinical outcomes; Ability to display judgment in carrying out delegated tasks; knows when to seek assistance from the Leadership team
4. Provide and model leadership for the specific environment and the Network.
Effectively manage change and facilitate innovation; promote and foster teambuilding within the environment; demonstrate knowledge of current national and local issues affecting specific environment. Easily motivated and approaches all tasks / projects positively; displays high levels of enthusiasm and energy.
5. Provide and maintain customer satisfaction.
Respond to the needs and expectations of internal and external customers (patients, partners, stakeholders, payers, physicians, staff, volunteers, visitors, families, students and instructors, etc.); provide appropriate feedback to directors regarding the needs and expectations of customers; implement plans and strategies to maintain customer satisfaction. Focus on the creation, availability, quality and use of knowledge by all associates and customers
Maintain accuracy, relevance, and freshness of content over time. Identify, collect, and synthesize knowledge resources from disparate sources and incorporate them into Communities
6. Cultivate and evaluate staff expertise and knowledge necessary for the delivery of quality patient care and for client/customer satisfaction.
Identify and maintain required knowledge and skill sets to support staff in the delivery of quality patient care and to ensure professional development in the areas of age-related and core competencies; implement plans for staff retention and recruitment. Leverage accumulated knowledge for associate development, client communication, and other Ascension Health initiatives
7. Achieve established financial targets.
Analyze and incorporate current business and clinical trends; monitor and evaluate budgetary reports and make adjustments to ensure cost effective delivery of care/services; provide input into annual capital and operating budgets by providing short and long range planning for specific environment.
8. Achieve organizational alignment and ensure a seamless continuum of care.
Foster and maintain effective relationships and processes within a matrix management structure; establish and maintain collaborative professional relationships with key internal and external customers; seek opportunities for enhancement of clinical service to support the continuum of care. Collaborate with Health Ministry Content Managers to organize and store clinical and technical knowledge resources. Develop and implement plans for integrating knowledge with intranets, extranets, portals, Web sites, document repositories, content management systems. Liaise with systems experts on hardware and software issues that affect the availability and accessibility of knowledge, wherever they exist.
9. Provide staff the direction and coaching required for maximum effectiveness and efficiency of environment-specific operations.
Model and articulate vision and performance expectations to staff; direct, coach and mentor staff to ensure: compliance with all appropriate regulatory agencies, effective use of resources-human, capital, financial and environmental, appropriate and timely reports and documentation; encourage and motive staff to be creative and support methods for continuous improvement to enhance patient satisfaction, business outcomes and quality of care. Further business and technology strategies by identifying knowledge sharing needs and developing forums where knowledge sharing can occur. Facilitate regular reporting on the organization's performance against knowledge sharing metrics
10. Provide a safe, functional, supportive and effective environment for all patients, staff members, and other individuals utilizing CHN facilities.
Follow all emergency and safety policies and procedures of CHN.
POSITION SPECIFICATIONS AND QUALIFICATIONS:
Education Required: Bachelors degree (BS, BA) in nursing or related field or equivalent combination of work experience and education
Preferred: Master’s Degree
Licensure Required: RN License in the state of Arizona
Experience Required: Minimum three (3) to five (5) years experience in healthcare environment
Preferred: Three (3) to Five (5) years experience managing projects. Proven experience with Project & Program Management. Proven project management experience, including: Planning, Scheduling, Requirements Management, and Change Management
Skills Required: Team building, systems thinking, complex problem solving, negotiating and influencing, change and conflict management, data analysis, coaching and mentoring, strategic planning, business strategy development. Ability to multi-task and can implement simultaneous projects in a timely manner and successfully meet program objectives Strong process flow management skills. Strong customer service orientation Strong negotiation and problem solving skills Ability to relate effectively to a wide range of stakeholders in a variety of settings and cultures Excellent written and verbal communication skills and presentation skills
Knowledge Preferred: Prior Knowledge Management experience. Quality improvement process, related health care practices and standards. Problem-solving approach
Technology Required: Knowledge of current uses of technology in business and healthcare field. Ability to use personal productivity tools, (i.e., Microsoft Office)
Preferred: Working knowledge of SharePoint
Other Required: Results Oriented. Takes initiative and works independently. Proven experience working on projects in a team environment. Intra & Inter personal skills. Facilitation skills
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Carondelet Health Network - 14 months ago