The Fine Dining Host/Hostess is responsible for providing professional, friendly, courteous service to every guest while taking reservations, greeting, seating, and handling guest inquiries. Position requires ability to interact with the public, speak English clearly, retain details, and physical exertion in the form of walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must remain calm and professional in a fast paced environment.
Must have an outgoing, friendly personality and a cheerful accommodating disposition.
Be organized and utilize time well.
Must be a Team Player.
Must be 18 years of age or older upon employment
High school diploma or equivalency required.
Previous customer service or three (3) years fine dining experience preferred.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with the guest and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk and move through all areas of the dining room for a lengthy period of time.
Must be able to carry up to twenty (20) pounds.
Must be able to assist with special needs of customers. (i.e. helping the elderly from their chair, assisting with coats, pulling out the chair for the guest etc.)
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with guests, management, employees, and members of the business community in all situations.
Seneca Gaming Corporation - 17 months ago