L2 Engineer (MAC & WINDOWS)
PLUMCHOICE - Broomfield, CO

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L2 Engineer (MAC & WINDOWS)

ABOUT PLUMCHOICE

At PlumChoice, our team is revolutionizing the technology services industry. We are delivering more efficient, responsive and innovative technology solutions for our clients' business to succeed. We value innovation, initiative and a collaborative style, and are looking for highly talented people who want to join an exciting high-growth company and be part of building the future.

POSITION SUMMARY

The L2 Engineer works for the Everon direct clients and is the primary responsibility will be to maintain, support, and monitor the servers of our small business clients across the country, while assisting with team flow and emergencies. This role as well as every employee in the company is to deliver excellent technical and customer support during each and every interaction with our team and with our clients. To effectively fulfill the responsibilities of this role, a L2 Engineer must:

ESSENTIAL JOB FUNCTIONS

  • Own client emergencies as the lead technical engineer working with team members
  • Configure and maintain client servers
  • Troubleshoot client server issues
  • Work with client account managers to assure high quality of service for all clients
  • Manage time and follow up with clients in a professional manor
  • Train co-workers and teammates on both various technologies and customer service
  • Drive documentation practices throughout the team to ensure accurate knowledge base.
  • Have a strong ability to identify opportunities for making the organizations more efficient and successful

Technical Requirements:
Must have strong understanding of and experience working with the following technologies:

  • Workstations and servers running Mac OS X
  • Mixed networks running Windows and Macs
  • Maintaining and troubleshooting Macs in an enterprise environment
  • Exchange 2003, 2007, 2010
  • DNS, DHCP, and Active Directory
  • Network Topology
  • Server hardware with a background working with Dell and HP.
  • IP routing as well as the ability to configure and customize Sonicwalls and Cisco ASA’s
  • Citrix and Terminal Services
  • Minimum 3 years of experience working in the IT services field
  • Experience supervising a team
  • Thorough understanding of small business technology; particularly Microsoft product
  • Worked on a minimum of 10 corporate networks please do not apply
  • Minimum 3 years of experience working in the IT services field
  • Thorough understanding of small business technology; particularly Microsoft product
  • Experience troubleshooting hardware issues and replacing hardware on both
  • desktop and laptop PCs
  • Experience installing software, patches, updates on Desktops, Laptops, Servers
  • Experience troubleshooting basic network, software, printing problems
  • Customer Service Experience a must

EDUCATION

Bachelor’s degree or equivalent experience

Please apply fro this position through our career webpage:

http://www.plumchoice.com/company/job-postings.asp

ADA DISCLAIMER:

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.


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