LAN Administrator I
The Warranty Group - Chicago, IL

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We currently have an opening for a LAN Administrator I in our IT department.

Diagnose and resolve complex OS, application software, hardware, and operator problems

Uses a structured and systematic approach to gather information and identify problem cause

Shares information with other team members and educates users on resolutions

Administers user accounts and shares

Evaluates new hardware and software

Ensure the Help Desk and customer is kept informed of problem status

Manages assigned LAN(s)

Creates and manages Group Policies for desktops within Active Directory

Manages login scripts

Develops and implements temporary circumventions to be used if immediate resolution is not available

Initiates contact with hardware/software vendors as necessary to resolve problems

Performs administrative duties and participates in department activities as necessary

Adjusts schedule to manage multiple changing priorities

Manages on call responsibilities

Other responsibilities as assigned

Position Requirements

Skills Required:
Strong knowledge of LAN/WAN in Microsoft Environment

Strong knowledge of Active Directory account administration

Customer service skills with the ability to generate confidence in support skills

Competent to work on software issues/problems

Resolves non-specific problems

Able to define workable alternatives and innovative solutions

Ability to learn new technologies rapidly

Clear and concise verbal communication with customers and other Team Members

Communicate technical information/instructions in non-technical terms

Good written communication skills

Strong knowledge of microcomputer hardware, operating systems, and troubleshooting tools

Understanding of operating systems, network operating system, and standard application software and their interrelationships

We offer a comprehensive compensation and benefits package, and a Career Advancement Program for personal and professional growth.

The Warranty Group is an Equal Opportunity Employer committed to a diverse workforce. M/F/D/V

About this company
34 reviews
Ready to pay for peace of mind? The Warranty Group sure hopes so. The company underwrites, markets, and administers extended warranty and...