Installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations/servers. Has knowledge of commonly-used concepts, practices, and procedures.
§ Provides World Class Customer Service to internal and external customers.
§ Provides 24x7 production support to the enterprise
§ Supports and maintains production applications
§ Processes requests from internal ticketing systems
§ Support the creation, maintenance and implementation of procedures regarding how problems are identified, received, documented, distributed and corrected.
§ Ensures project documents are complete, current and stored appropriately
§ Communicates and coordinates application schedule, backups, and downtime to users.
§ Prepares and maintains documentation of application and hardware configurations.
§ Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems.
§ Manages remote client access, dial-in and VPN users.
§ Configures all workstations and server hardware according to organization's standards.
§ Installs upgrades and configures network printing, directory structures, rights, software and files services.
§ Diagnoses and repairs desktop and laptop equipment including but not limited to: hard drives, monitors, and printers at end user work stations.
§ Installs security identification and apparatus to computer hardware and peripherals.
§ Installs and maintains various servers.
§ Identifies potential security issues and recommended strategy to ensure site security.
§ Coordinates third-party maintenance for hardware and software.
§ Responds to needs and questions of users concerning their access of network resources.
§ Performs the installation and maintenance of local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.
§ Provides support and trains users in local area network usage.
§ Reviews deliverables prepared by the clients and management to document project plans
§ Manages day-to-day project and scope changes
§ Coordinates installation of hardware and software by others.
§ Reviews reports, files, and messages to identify instances of possible security infractions.
§ Tests computer systems to evaluate effectiveness of security.
§ Responds to inquiries regarding data and computer security, policies, and procedures.
§ Performs the planning, communication, testing, and implementation of disaster recovery procedures
§ Assists with linking servers to database systems.
§ Maintains data-encryption software programs and keys.
§ Collects and analyzes server and memo ry utilization.
§ Performs capacity planning
§ Performs complex technical tasks including debugging and supporting hardware/software modules and systems.
§ Provides mentoring and training to other staff members
§ Writes process and procedural documentation including requirements.
§ Researches and evaluates new technologies.
§ Makes self available to other staff members as a source of information.
§ Develops and coordinates knowledge transfer.
§ Interacts with business units to gather, define, and organize delivery of business solution
Knowledge Skills & Abilities
§ Typically requires five to ten years related experience, (5 years hands-on experience)
§ Works under limited supervision
§ Relies on instructions and pre-established guidelines to perform the functions of the job.
§ Familiar with a variety of the field's concepts, practices, and procedures
§ Requires an expert level of technical skill in field of expertise.
§ Can write jobs, using various scripting languages
§ Must have expert experience with Microsoft desktop operating systems
§ Must have expert knowledge of server hardware and operating systems.
§ Must have extensive knowledge of network connectivity i.e. TCP/IP
§ Expert knowledge of PC hardware and support
§ Expert knowledge of Microsoft Office or like product
§ Expert knowledge of Email systems i.e. Microsoft Exchange
§ Expert knowledge of server technologies i.e. Microsoft Active Directory, SharePoint
§ Knowledge of business intelligence technologies i.e. Cognos, Oracle BI
§ Knowledge of compliance initiatives i.e. SOX, SAS70, PCI and ITIL
§ Knowledge of Backup Technologies
§ Knowledge of VMware
§ Knowledge of SAN infrastructure
§ College degree preferred, but not required.
§ Preferred certification in Microsoft technologies
§ Preferred certification in various hardware technologies
§ Excellent written and oral communication skills.
§ Must be able to exchange information with all levels of internal and external customers.
§ Primary job functions typically require exercising independent judgment.
§ Sets priorities for themselves and for others, based on workload, using past experiences as a guide line.
§ Must have excellent collaboration skills.
§ Can lead projects through complex tasks.
Physical and Environmental Demands
§ Must be able to move equipment weighing 50-75lbs.
New Penn Financial LLC - 21 months ago
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