The Lead of Application Support is responsible for leading a team of Systems Analysts and Database Administrators. This is a hands-on position which expects contributions to the team as a Senior Systems Analyst and/or Database Administrator. The team is responsible for the installation, maintenance, upgrades, patching, product expertise, database administration, and level-2 technical support of all LCEC enterprise applications.
General Responsibilities: The following are responsibilities of an LCEC Lead of Application Support:
-Understands how to translate LCEC’s mission into actionable team tasks. Our mission: “We provide efficient, reliable, cost-competitive electric and emerging energy solutions and quality service to our customers”
-Understands how to instill team members with our core values:
LCEC values safety as everyone’s responsibility.
Living safely is the first priority. Each of us has a responsibility to ensure a safe environment, which includes appropriate equipment, training and behavior.
LCEC values providing quality external and internal customer service.
We are committed to listening to and serving our customers and coworkers in a professional, courteous and reliable manner.
LCEC values commitment to integrity, diversity and respect.
We treat everyone with dignity while conducting our business in a professional, fair, honest and ethical way.
LCEC values employees working together to make success happen.
Our success is a direct result of our employee contributions, dedication and teamwork.
LCEC values accountability for results.
We take pride in our jobs and are responsible for continuous improvement, personal growth, financial well-being and business results.
LCEC values our responsibility to energize the community.
We are dedicated to taking an active role in making our communities and the environment a better place to work and live.
-Reports to the Department Head of Architecture, Development, Business Intelligence and Application Support in the Information Technology Division
-Ability to lead a team while communicating effectively across all levels of the company
-Ability to perceive what needs to be accomplish and direct team members
-Ability to see both the details and the big picture
-Excellent customer service values
-Ability to mentor team member in
oGood sense of priorities
oProblem solving & trouble-shooting
oApplying process management concepts
oParticipating in strategic planning
oGood organizational skills
oAbility to identify and hire talented professionals
oManage and evaluate performance of team members
Specific Responsibilities: Systems Analysts in LCEC Application Support team support two distinct operating system technologies: Microsoft-based and Linux-based.
The following responsibilities are divided based upon these:
Microsoft Windows-Based Applications
•Works with Microsoft Windows Server 2003, Windows Server 2008 and Windows Server 2012.
•Works with Microsoft SQL 2008R2 and Windows SQL 2012.
•Works with T-SQL
•Understands batch scripting using Windows scripting tools.
•Understands the role of Microsoft Active Directory and security paradigms.
•Knowledge/understanding of WebLogic and IIS helpful
•Knowledge/understanding of Projects 2010 helpful
•Knowledge/understanding of Windows databases helpful.
Required Qualification Requirements
oB.S. in Computer Science, Software Engineering or relevant field of study plus minimum 6 years of Application System Analyst experience or Database Administrator experience. Or, minimum 10 years of Application System Analyst or Database Administrator experience.
oThree or more Microsoft Certifications.
Desire Qualification Requirements:
oWorks with Linux Red Hat
oWorks with Oracle PL/SQL and/or Oracle SQL and MySQL
oUnderstands basic Linux commands
oKnowledge/understanding of Web Logic helpful
oKnowledge/understanding of Oracle databases helpful
•Experience with any of the following systems
oOracle eBusiness Suite
oTrimble Utility Center
oLogica ARM Suite
oAclara TWACS or similar AMI system
LCEC - 18 months ago
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