LIFEGUARD
ARIA Resort & Casino - Las Vegas, NV

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Provide excellent service consistent with the property’s core service standards and brand attributes.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance
  • Proactively seek to provide refined luxury service ensuring guest satisfaction
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
  • Assist with pool deck operations, ensure guest safety, uphold guest service standards and respond to emergency situations , and to provide all other supporting services.
  • Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement
  • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements
  • Maintain confidentiality of department affairs.
  • Mentor and Develop staff in regards to leadership, consistency, training, writing skills, and overall departmental standards and policies.
  • Ensure employees are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
  • Responsible for properly executing all requests made by VIP Services, Executives, etc.
  • Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment
  • Support Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
  • Participate in the processes that encompass the Company’s diversity commitment
  • Display knowledge of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in both meters and feet, Pool Cafæ hours of operation, location of facilities, and emergency procedure for rescue
  • Obtain knowledgeable about the pool facilities to assist the guest and have an understanding of where everything is located
  • Assist with opening/closing duties of the pool area and with maintaining the appearance of the pool deck throughout the shift
  • Maintain cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, boxing towels, replacing flags, and cleaning signs
  • Participate in pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area
  • Work closely with supervisory and managerial staff to develop overall skills and growth
  • Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area
  • Work closely with all departments that are essential to ensuring a positive guest experience
  • Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
  • Utilize Swimming Pool Disability Access Lifts
  • Assist with opening/closing duties of the pool area and with maintaining the appearance of the pool deck throughout the shift
  • Clean pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, boxing towels, replacing flags, and cleaning signs
  • Be knowledgeable of Department and Hotel goals
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
  • Be knowledgeable of Hotel information to answer guest inquiries
  • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
  • Ensure Hotel property and equipment is properly used and maintained, including telephone and computers
  • Other related duties as necessary

  • JOB REQUIREMENTS:

    Required:
    • A highly motivated and energetic personality.
    • Ability to take initiative and exhibit flexibility.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • Able to effectively communicate in English, in both written and oral forms.
    Preferred:
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 21 months ago - save job - block
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    About this company
    51 reviews
    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...