The TriZetto Group, Inc. is the leading provider of information technology and service solutions for the healthcare payer industry. TriZetto’s technology touches more than half of the insured population of the United States with offerings that include enterprise and component software, hosting and business process outsourcing services, and consulting. TriZetto is committed to a vision of Integrated Healthcare Management (IHM) to improve the US healthcare system, by enabling the systematic application of processes and shared information to optimize the coordination of benefits and care for the healthcare consumer.
The Training Technologist will report to the Sr. Manager of Education Technology. This role covers a variety of functions to include assisting employees and clients in troubleshooting Learning Management System (LMS) issues, as well as, assisting the LMS Administrators in day to day tasks. Manage all technology servers to include but not limited to Camtasia Relay, Kaltura and Flash Streaming Media Server. Using problem solving, computer skills, combined with customer service and practical knowledge, the LMS Training Technologist ensures employee and client satisfaction.
This position is required to meet the demands of our Learning Infrastructure support team. Immediate need to properly support analytics, dashboards, custom system development and the system to support Advanced TriZetto Agile Knowledge Capture. This individual will also support the vILT Delivery Model. Virtual Lab computer support.
Primary Duties and Responsibilities:
Maintain Education Technology Systems
Provide Training to Employees and Clients on usage of technologies
Provide Media Support to staff
Perform quality assurance testing on LMS patches and new releases
Develop custom reports for managers and administrators
Day-to-day administrative tasks
Catalog management (setting up new courses, removing old courses)
Assisting users with usernames and passwords
Adding and removing users from the system
Troubleshoot end user issues (unable to login, completing evaluations, printing certificates)
Creating Custom Media Profiles
Excellent troubleshooting and communication skills
Experience with MS Office (focus on Excel), Internet Explorer, Firefox, and Google Chrome
Excellent verbal and written communication skills and ability to communicate effectively with users with different skillsets.
Ability to multi-task and meet deadlines
Strong analytical and problem solving skills
Previous Learning Management System experience, Cornerstone OnDemand a plus
Experience with Cisco WebEx, Camtasia, and Adobe Creative Suite applications
Video pre and post production
Please visit www.trizetto.com/careers for more information about the benefits and advantages of choosing a career at TriZetto.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to...