LOCAL OFFICE ADMINISTRATIVE ASSISTANT
Arkansas Department of Human Services - Pocahontas, AR

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Summary

The Local Office Administrative Assistant is responsible for performing a wide variety of tasks that are standard or regular support duties within an assigned department or program. This position is governed by state and federal laws and agency/institution policy.

Typical Functions

Screens incoming calls, directs calls, and takes and transmits messages. Greets visitors and provides assistance. Receives, sorts, and distributes various mail and correspondence to appropriate personnel. Prepares external and internal outgoing mail and follows established procedures and postal requirements. Photocopies various documents and ensures appropriate safeguard of such documents related to confidentiality. Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents. Provides routine data entry, keying in information into designated fields using various databases. Assists in ensuring the proper flow of paperwork exists within an assigned department. Answers written or oral inquiries of a routine nature. May schedule appointments and conference rooms, verify data, provide follow up, and communicate appointment schedule to appropriate parties. Performs other duties as assigned.

Special Job Dimensions

Knowledge, Abilities, and Skills

Knowledge of computers and software applications. Knowledge of filing and recordkeeping procedures and statistics. Knowledge of customer service principles. Ability to perform data entry, typing, and word processing. Ability to comprehend and assimilate technical and business related documents. Ability to follow policies and procedures and other applicable regulations.

Minimum Education and/or Experience

The formal education equivalent of a high school diploma. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

Computer skills

Certificates, Licenses, Registrations

Agency Specific Information

Division Name
Division of County Operations

Hiring Official
Brenda Poindexter

Special Work Condition

Special Application Information
Applicant must submit an official transcript by mail as a supplement to applications ONLY FOR FAMILY SERVICE WORKER positions. Transcripts will remain in file for future FAMILY SERVICE WORKER applications.
For all applications submitted for a continuously advertised class code. YOU WILL BE PROMPTED FOR THIS INFORMATION WHEN SUBMITTING YOUR APPLICATION ON-LINE. This addendum includes your preferences for the county(ies) and divisions you are willing to work. Please list only the counties in which you would be interested in working. Statewide designations will not be accepted.
Continuously advertised classifications, are intended to allow DHS to keep available a pool of qualified applicants should a position open.
Continuous applications will remain on file for 60 days.
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that you submit. (With the exception of transcripts, do not submit references, certificates, or other documents; bring them to your interview.) Therefore, it is important that you submit complete and accurate information and that you complete the application form according to instructions. List all prior work experience, including military service, beginning with your most recent employment. (Include all experience, even if you do not believe that experience to be relevant to the position for which you are applying.) You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
When submitting your State Application, you may refer to your résumé for the Employment History if your résumé includes all the information requested in the Employment History section of the state application (month and year employment began and ended, weekly hours worked, etc.).
Inadequate completion of your job history will adversely impact your comparison with other candidates.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefit Package May Include: Health & Life Insurance, Vacation & Sick Time, Paid Holidays, Credit Union Available, Retirement, Career Bonus, and Deferred Compensation.

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