Dollar General Corp. - United States

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Are you ready for an exciting career move? We're a fast moving $15 billion, Fortune 200 publicly-traded company with more than 10,000 stores and 11 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person’s strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people who can advance our mission of "Serving Others."

The Loss Prevention Investigations Manager will be the primary subject matter expert regarding all matters of investigations, including processes, technology and training. Key efforts are to reduce shrinkage and increase profitability through thorough investigative means and processes, utilization of technology and the resolution of serial major internal and external investigations.

Duties and Responsibilities:

Communications and Awareness o

Subject matter expect within the LP organization of major initiatives related to prevention, investigation and recovery of assets due to theft and fraud – both internal and external. o

Develop and foster an open line of communication with LP partners at the SSC and in Field Operations to support all levels of business dialogue to identify risks and prevent loss of company assets due to following: §

Robbery and burglary prevention and investigations §

Exception Based Reporting §

Video analytics §

Investigative management and reporting §

Internal shrink prevention and theft Investigations §

Tobacco and alcohol inventory management and theft §

Payment card fraud §

Supply chain and DC investigations §

Vendor theft and fraud §

Serial retail crimes/organized retail crimes
Loss Prevention/Operations Systems and Applications o
Act as the subject matter expert on LP systems related to investigations management (examples would include POS systems, inventory management, cash management, loss prevention, exception based reporting, video analytics, and operations policies). o
Utilize department reports to identify loss trends and react to them appropriately. o
Develop and implement processes for utilization of EBR and video analytics to identify potential loss issues and support appropriate investigation and resolution.
Investigations o
Manage major internal investigations when warranted. Formulate recommendations to avoid future losses and communicate those to the appropriate parties. o
Manage, conduct and resolve major distribution center and supply chain investigations. o
Develop strong partnerships with high-level federal, state and local law enforcement agencies to prosecute internal and external theft and fraud activities. Collaborate with the judicial system to promote Dollar General’s best interest in the pursuit of prosecutions and to maximize restitution opportunities.
Knowledge, Skill and Ability:

Demonstrate effective oral and written communication skills.
Demonstrate ability to facilitate group training sessions (competent public speaking skills)
Strong analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning.
Investigation and interview skills (Wicklander & Zulawski or Reid Training required – CFI preferred).
Advanced computer proficiency with applications such as Microsoft Office.
Ability to travel overnight extensively (40-60%).
Work Experience and/or Education:

Progressive experience in a retail loss prevention position(s).
Bachelor’s degree preferred.
Retail operations experience preferred.
Three + years of multi-store experience required.
Three + years of investigative experience, preferably in a multi-unit Loss Prevention/Asset Protection position.
Note: This position requires weekly travel in a company-provided vehicle with limited overnight stays; a current driver's license and acceptable driving history is required.


Drives results by identifying opportunities to improve performance.
Ability to work independently.
Works efficiently by planning and organizing work to achieve goals and objectives.
Focuses on internal customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
Demonstrates adaptability by adjusting to changing business priorities.

About this company
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Goodlettsville, Tenn.-based Dollar General Corporation is the nation’s largest small-box discount retailer. We make shopping for...