Laboratory Manager
Food Safety Net Services 35 reviews - Commerce, CA

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The primary function of this position is to supervise laboratory operations and have direct contact with the laboratory client base. This position is authorized to be responsible for all laboratory operations related to the generation and communication of microbiological and chemical testing results. The Laboratory Manager works closely with the Director of Laboratory Operations and the Director of Laboratory Technical Services and has the authority to delegate responsibility for laboratory operations to the Assistant Laboratory Manager when absent from the laboratory.


  • Supervise laboratory operations to maintain quality and efficiency
  • Oversee training of new and current laboratory personnel in laboratory procedures and protocols
  • Provide guidance in the distribution of workload
  • Ensure that aseptic/microbiological and sound chemical techniques are applied to the daily workload
  • Maintenance of all laboratory personnel training, reviews, and goal setting/personal growth
  • Placement of laboratory personnel in appropriate laboratory areas to ensure efficiency and staff success
  • Information liaison for Human Resources with regard to staff changes and adjustments, including staff vacation and leave
  • Review and approve laboratory expenditures, including outside lab testing, shipping, and supply orders
  • Ensure that all required equipment is in place and properly functioning
  • Ensure that all quality control procedures and documentation are in compliance and up to date with ISO 17025 guidelines
  • Ensure that all technical procedures are up to date and properly followed in collaboration with the Director of Laboratory Technical Services, the Technical Supervisor, and the Assistant Laboratory Manager
  • Overall organization, housekeeping, maintenance, and space utilization of the laboratory
  • Oversee laboratory departmental staff meetings
  • Supervise non-routine projects per client request and as assigned
  • Oversee status and writing of final report summaries for shelf-life evaluations and food borne illness reports
  • Review and approval of final technical reports going out to clients to include spreadsheets, special projects, and contract research
  • Review and oversee data entries
  • Independently pursue and have a working knowledge of processes, procedures, or techniques in accordance with the Food Safety Net Services Methods Manual, Quality Manual, Chemical Hygiene Plan, Safety Manual, and approved laboratory procedures
  • Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends
  • Provide guidance to the Assistant Laboratory Manager and Laboratory Supervisors to ensure that all laboratory processes are managed with the highest quality and efficiency
  • Authority to approve payroll hours, to write performance reviews, and to provide feedback to HR on staffing needs
  • Adjust workflow as required
  • Authorize training for laboratory personnel
  • Periodically review and visually audit laboratory staff to ensure compliance with methods
  • Authority to approve laboratory supply orders and invoices related to supplies, shipping, and contract services
  • Authorized to order repair services for malfunctioning equipment as well as request new equipment with the proper price quotations
  • Authorize retests of client samples based on quality control concerns
  • Communicate directly with clients on laboratory capability, results, pricing, and related topics
  • Travel is required and at the discretion of management

  • Perform other duties as assigned

Directly supervises employees. Carries out all responsibilities in accordance with the organization's policies, standard operating procedures and best practices. Ensures compliance with all applicable laws and regulations at all times. Responsibilities includes interviewing, hiring, training and mentoring employees; evaluate performance of assigned personnel, monitor performance action plans for employees, improve operational efficiencies by focusing on customer service and maximizing production and profit; will direct work flow; maintain harmony in the workplace and professional business demeanor at all times.


  • BS degree in Microbiology, Chemistry, Food Technology, or related field
  • Post Graduate degree or graduate level courses in Microbiology, Chemistry, Food Technology, or related field preferred
  • Experience in a microbiological and/or chemical testing environment
  • Five years experience in a commercial food-testing laboratory
  • Or equivalent combination of education and experience

To perform the job successfully, an individual should demonstrate the following:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Designs work flows and procedures.
  • Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail
  • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
  • Project Management - Develops project plans; Coordinates projects; Manages project team activities
  • Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills; Participates in meetings
  • Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
  • Visionary Leadership - Inspires respect and trust; Provides vision and inspiration to peers and subordinates
  • Change Management - Communicates changes effectively; Builds commitment and overcomes resistance
  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Gives appropriate recognition to others.
  • Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Makes self available to staff; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills
  • Quality Management - Looks for ways to improve and promote quality
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals
  • Cost Consciousness - Works within approved budget; Contributes to profits and revenue ; Conserves organizational resources
  • Diversity - Demonstrates knowledge of EEO policy; Educates others on the value of diversity; Promotes a harassment-free environment
  • Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
  • Organizational Support - Follows policies and procedures; Supports organization's goals and values
  • Strategic Thinking - Develops strategies to achieve organizational goals
  • Judgment - Exhibits sound and accurate judgment; Makes timely decisions
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles
  • Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks; Develops realistic action plans
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments
  • Quality - Applies feedback to improve performance; Monitors own work to ensure quality
  • Quantity - Strives to increase productivity
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions
  • Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality - Ensures work responsibilities are covered when absent.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals
  • Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities
  • Innovation - Displays original thinking and creativity; Generates suggestions for improving work
Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical Skills

  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer Skills

  • To perform this job successfully, an individual should have knowledge of LIMS and Microsoft Office Products software

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to stand, sit, walk, use hands and arms, talk and hear
  • Occasionally lift up to 25 pounds
  • Color vision and depth perception

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
  • Noise level varies from quiet to loud
  • Temperature varies from hot to cold
  • Interactive and fast-paced team oriented tasks
  • Required to wear appropriate protective clothing
  • Required to use appropriate protective equipment
  • Responsible for the safety of oneself and others working within their area

About this company
35 reviews