Lactation Technician
Arkansas Children's Hospital - Little Rock, AR

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Position Summary
Responsible for the preparation and delivery of all breast milk. Techniques must adhere to all sanitary regulations and standards established by Arkansas Children's Hospital and regulatory agencies. The Lactation Technician is responsible for safe and effective operation of equipment needed to prepare breast milk and maintain sanitation in the preparation room. Completes breast milk orders and temperature records. Exemplifies all ACH standards of behavior and conducts oneself in a professional manner at all times.

Position Duties

1.
Process and complete orders, including the preparation and delivery of all infant formulas according to written guidelines and quality control standards. Follows correct guidelines for preparation of formula and breast milk in health care facility.
  • Prepare and deliver breast milk to hospital units.
  • Uses advance critical thinking skills to accurately calculate complicated formulas based on recipes and patient data.
  • Prepares breast milk precisely according to recipes using graduated measuring devices and gram scales.
  • Verification of all recipes with Clinical Nutrition diet technician or Registered Dietitian.
  • Communicates with Lactation Consultants, Registered Dietitians, and patient care areas regarding any breast milk orders, storage, or administration.
  • Inventory and maintain sufficient & accurate room stock.
  • Print or manually create legible breast milk labels as needed for patient care.
  • Assists in training of other employees in breast milk preparation and proper handling techniques as needed.
  • Performs other duties as assigned.
  • Minimizes waste by managing time and preparation following the receipt of the most recent orders.
  • Enter charges for breast milk preparation.
  • Rounds daily prior to preparing unit doses to insure that infants are receiving breast milk according to the physician's orders.

2.
Provide customer service pertaining to breast milk orders.
  • Work with all levels of the hospital personnel, including dietitians, nursing services and customers in a professional and service-oriented manner at all times.
  • Demonstrate interpersonal skills, communication (written and verbal) skills, organizational skills, and possess and demonstrate patient/customer service attitude at all times.
  • Responds to patient and or staff needs to breast milk taking immediate action to provide service.
  • Demonstrates professional telephone etiquette and customer service to all levels of hospital personnel.
  • Manage conversations to follow policies of when to prepare and deliver new breast milk, order changes, and requests for breast milk following deadlines.

3.
Performs daily milk prep room sanitation and operational standards to meet the needs of the work environment.
  • Adheres to all established systems and training programs to provide a safe working environment.
  • Complies with all food safety and sanitation regulations including The Joint Commission, CMS, state, county, and local health department, OSHA; and ACH department policies.
  • Uses personal protective equipment as needed.
  • Provides daily sanitation and cleaning of the work area including work equipment, pump rooms, and breast milk storage area.
  • Checks and maintains pumping rooms throughout ACH and the Ronald McDonald House.

4.
Participates in the quality improvement program for the Lactation Support Service.
  • Monitors freezer and refrigerator temperatures and documents daily.
  • Reports out-of-range temperature problems to Maintenance and if necessary moves breast milk to other appropriately operating equipment.
  • Collects and maintains quality assurance data for review.
  • Monitors patient care area refrigerators daily and disposes of all inappropriate contents.
  • Works with mothers to insure that all breast milk is appropriately dated, labeled and stored.
  • Counts and reports daily amounts of expressed breast milk for each mother.

5.
Facilitates communication between mothers, health care professionals and the lactation consultant providing support to breastfeeding mothers and their infants.
  • Alerts the lactation consultant weekdays to problems a mother is having breastfeeding.
  • Maintains a list of problems and/or questions that arise when the lactation consultant is not available for review when available.
  • Alerts physician or nurse practitioner when breast milk supply is decreasing and when diet orders are written incorrectly.

Position Qualifications

Education Requirements

High school diploma or general education degree (GED)
Required

Associate's degree or equivalent from two-year college program or technical school or nursing diploma Field of Study: health care related field
Preferred

Experience Requirements

1 year patient care experience
Preferred

Skill Requirements

Ability to keep records and follow detailed instructions
Required

Ability to communicate with both parents and healthcare professionals.
Required

Ability to type and perform basic math.
Required

Work independant or with team and a variety of age groups.
Required

Routinely works with confidential patient information and is responsible for patient relations.
Required

Must possess the ablilty to work under time constraints in a busy enviroment while maintaining careful attention to detail.
Required

Must possess the ablitlty to work as a member of a team and also independently.
Required

Physical Requirements

Physical Activity - Stand
Regularly

Physical Activity - Walk
Regularly

Physical Activity - Sit
Occasionally

Physical Activity - Use hands to touch, handle, or feel
Regularly

Physical Activity - Reach with hands and arms
Regularly

Physical Activity - Climb or balance
Frequently

Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend
Frequently

Physical Activity - Talk or hear
Regularly

Physical Environment - Inside Office Environment / conditions
Regularly

Physical Environment - Blood or bodily fluid
Regularly

Lifting/Pushing/Pulling Weight - Up to 25 pounds
Regularly

Noise Level - In general, the noise level for this position is considered to be:
Moderate

About this company
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As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...