The Customer Launch Specialist will act as the primary client liaison and be responsible for new ChannelAdvisor software launches, with Launch Assistance and Launch Plus offerings. During the new client launch phase, you will provide the necessary software application training, coordination, and support to clients. Additionally, you will assist in the development of launch processes and procedures.
Essential Job Functions:
Act as the primary client point of contact during the launch phase;
Deliver predefined training sessions to client user group(s) using established training methodology customized to meet specific customer needs;
Assist customers with configuration and troubleshooting during their implementation.
Develop, refine, and maintain training processes and procedures for supported applications;
Provide accurate and timely status reporting for all engagements;
As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology in pre-sales activities;
Provide feedback to Product Management for product features and enhancements;
Transition clients to the ChannelAdvisor Support team following the implementation phase;
Ensure all implementations are completed on time and within budget;
Escalate client launch issues as appropriate.
The ability to manage multiple initiatives in a fast paced environment.
Possess an entrepreneurial spirit and be regarded as a self-starter
The ability to comprehend highly configurable software
Strong oral and written communication skills; the ability to communicate technical information to both technical and non-technical audiences
The ability to adapt and effectively handle and adjust to changes in priorities and assignments
The ability to build customer relationships, take responsibility for customer satisfaction and loyalty
Experience in developing software training curricula
The ability to present ideas effectively to individuals or groups
The ability to change direction of presentation to suit the needs of the audience
Strong working knowledge of HTML, Excel, FTP Clients and web browsers.
Bachelor’s degree and a minimum of 2 years of professional work experience in the software industry
Expertise in software training a strong plus
Expertise in ecommerce marketplaces (eBay or Amazon) or comparison Shopping engines (Shopzilla, Pricegrabber, Yahoo, Shopping.com, Googlebase, etc) a strong plus
Experience with remote based training tools (WebEx, Goto Meeting, or Live Meeting) a plus.
Must be fluent in Portuguese/Spanish
ChannelAdvisor is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase the scale and...