Lead, Order Management Job
Time Warner Cable - San Antonio, TX

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Posting Job Title: Lead, Order Management
Requisition #: 145247BR
Posting Location: San Antonio, TX, US
Area of Interest: Administrative/Clerical
Position Type: Full Time

Posting Job Description

Position Summary

Order Entry Lead is responsible to access daily workload requirements and assign tasks to Order Entry Coordinators. Lead will review rejected orders before continued processing, organize billing system cleanup projects and serve as back up for Order Entry Supervisor.

Essential Job Functions:
Order Entry Lead will monitor the Salesforce.com queue and the Fibertrak database in order to access and assign daily requirements to Order Entry Coordinators.

Lead must be proficient in all Commercial processes and business rules.

Lead will act as a liaison between Order Entry and Sales/Technical Operations.

Lead will be responsible for daily reporting to Management.

Lead will monitor and manage daily dashboard and daily goals including posting results from daily report.

Lead will communicate Order issues with Field Support Specialists and Sales Managers as needed.

Job Requirements:
Order Entry Lead must possess excellent organizing, prioritization and decision making skills.

Lead must have the ability to communicate effectively with all members of the commercial department in a proactive and professional manner.

Lead must be familiar with ICOMs, CSG, SFDC, Fibertrak, MS Office software with the ability to learn other databases as required.

Preferred Qualifications:
Commercial Operations experience.

Education and Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience

FCC Unit_TWC: 5675
Controlling Establishment ID: 00131 - San Antonio Blue Crest Ln

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

Time Warner Cable - 19 months ago - save job
About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...