Lead Cisco Hardware Technician
World Data Products, Inc. - Minnetonka, MN

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Position SummaryThe Lead Cisco Hardware Technician is responsible for auditing, building, configuring and installing enterprise network hardware equipment to meet external customer orders in a time sensitive environment in conjunction with the Associate Cisco Hardware Technician. This person will primarily be responsible for configuring, testing and troubleshooting equipment and installing software, modules, boards and memory per customer specification in order to meet department goals. This position reports to the Vice President of Operations. Essential Duties and Responsibilities include the following. Other duties may be assigned.Configure and prepare equipment per customer specification.Install software, modules, boards and memory per customer specification.Check functionality of newly installed parts to evaluate system performance under actual operating conditions. Test and troubleshoot to identify problems.Ensure all parts that originally allocated to work orders are sent. Obtain approval from Sales Representatives for all part re-allocations.Schedule system orders with and communicate scheduling conflicts to the Vice President of Operations and Director of Sales to ensure timely order prioritization.Ensure all products meet WDPI's Quality Standards. Conduct final quality assurance on all orders including painting and cleaning equipment prior to shipping. Conduct new hire technical training for technicians and sales representatives. Provide technical consulting in the pre-sales process to support the Sales team. Communicate potential customer upgrades if appropriate.Provide excellent customer service to both internal and external clients. Provide technical assistance/troubleshooting to internal and external clients.Process Return Merchandise Authorizations (RMAs) to meet department objectives.Provide input and feedback on department process and procedure improvements.Maintain a clean and safe work area in accordance with WDPI's Safety Standards.Attend team/company meetings and trainings. Essential Qualifications: Associates Degree in Computers, Networking, Electronics or a related field. Or, equivalent work experience.CompTIA A+ Certification.2+ years experience working with the following Cisco hardware: 6500, 7200VXR, 2000 series and up.Ability to achieve Cisco Certified Network Associate (CCNA) certification.Strong verbal and written communication skills.Ability to work effectively in a fast-paced, time-sensitive environment.Strong attention to details and organizational skills.Ability to prioritize multiple tasks/orders independently with precise detail and follow-through. Excellent customer service skills.Proficiency with Microsoft Outlook Excel. Ability to enter data into an ERP system. Desired Qualifications: Cisco Certified Design Professional (CCDA/CCDP). Building Scalable Cisco Internetworks (BSCI) training.Experience working with networking enterprise technology solutions.Microsoft Visio working knowledge. Physical Job Requirements: Ability to reach with arms and hands, stoop, kneel, bend, twist and crouch to inspect test equipment.Ability to lift 40 lbs. frequently to lift equipment.Ability to read and comprehend work-related information.Ability to take work direction.Work Environment: Ability to work approximately 40 hours per week schedule during the hours of Monday-Friday 8:00 6:30 pm.Ability to work overtime as required by business needs. Ability to work in an ambient warehouse environment.Ability to work productively with frequent distractions/interruptions.Ability to work effectively with others in a team-oriented workplace.Noise level: moderate. Occasionally loud.

Keywords: Cisco, CCNA, CompTIA A+,

About this company
World Data Products delivers new or refurbished Compaq, HP 9000, HP Netserver, IBM AS400, IBM RS6000, IBM Netfinity, Sun Microsystems...