JOB TITLE: Lead Coordinator, Supplier Pricing Svcs
At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.
Function: Customer Service
Family: Customer Pricing Services
What Customer Pricing Services contributes to Cardinal Health
Customer/Supplier Pricing Services is responsible for customer and/or supplier contract administration, as well as administering and reviewing specialty pricing initiatives as deemed appropriate. Responsible for researching and problem-solving customer or supplier issues or disputes and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.
What is expected of you and others at this level in Customer Service for functional success Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes Accountabilities in this role
Proficient working within Microsoft Excel
High level of time management skills
Professional in communications and job focus.
Self Managed, able to handle multiple timelines/projects
Strong customer service skills and focus
Tenacious in resolving issues
Collaboration on process improvement initiatives including LSS Black Belt and Kaizen projects
Effectively and professionally communicating with stakeholders on Supplier price inquiry resolution
Bachelor's degree or equivalent work experience
5+ years experience
Prior computer experience using Microsoft Office systems required