Lead Customer Service Representative eCommerce
Woodstream Corporation - Lititz, PA

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Woodstream is an established market leader in the consumer packaged goods industry with a brand portfolio including Victor®, Havahart®, Safer Brand®, CobraCo®, Perky Pet®. Fi-Shock®, Zareba®, Mosquito Magnet®, Iron Stop®, Terro®, and Sweeneys®.

Summary:
As the Lead you will be responsible for the workflow within the eCommerce Customer Service team. Y ou will a dvocate for the consumer and exemplif y exceptional customer service through a command of excellent written communication skills . Additionally, you will be r esponsible for understanding and addressing the needs and expectations of website visitors in order to create a positive online shopping experience .

You will w ork closely with the Marketing Brand Managers as a means to :
  • U pdat e online written communication responses for specific products to m aintain and improve brand image
  • A ct as a liaison between the e C ommerce website s and the consumers
Other areas of responsibility are:
  • Analyzing information to find opportunities to help our consumers
  • Proactive problem solving with consumers
  • Collecting and shar ing consumer information with team and management
  • Providing a dv anced t echnical troubleshooting
  • Conducting a dvanced o rder m anagement resolution
  • Leading the department in managing the daily workload
Experience:
  • 2 + years of experience in customer service ; consumer products a plus
  • 1 + years of team leadership experience
  • Business writing with strong command of the English language
  • Basic understanding of Online Marketing/familiar with the Internet and eCommerce practices
  • Bachelor’s Degree in Business, Marketing, or Communications preferred
Skills:
  • Excellent communication skills (written and verbal)
  • Proficient with all Microsoft products ; Internet Navigation
  • Ability to lead and foster a team environment
  • Strong organization and multi-tasking skills
  • Good problem solving skills
We offer a competitive starting hourly pay rate and a professional work environment.

Combine your proven track record of professional success with ours. Visit us on our website at www.woodstream.com to learn more about us .

69 N. Locust St.
Lititz, PA 17543
EOE M/F/D/V

Monster - 19 months ago - save job - block