Lead IT Support Specialist
Dept of Transportation - Richmond, VA

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Function as Technical Lead for VDOT's IT Support Center, responsible for agency-specific end user support services and new initiatives. Coordinates day-to-day workload and effort of IT Support Center staff. Serves as technical escalation point of contact for team. Coaches and develops the IT Support Center on technical aspects of support and troubleshooting. Leads project work impacting desktops, laptops, mobile devices, and new technologies. Provides management with recommendations for systems and process improvements. Provide Legendary Customer Service to all customers - internal and external.

Additional vacancies may be filled from this recruitment.

In addition to a rewarding work experience, VDOT offers core benefits including competitive health and life insurance programs, pre-tax spending accounts, and leave programs. Employees participate in a State Retirement Plan; a tax-deferred Retirement Savings Plan with employer-matching provisions is also available. Employees are eligible for participation in a Short and Long Term Disability Program after one year of employment. Miscellaneous benefits include paid holidays, training and tuition assistance programs, wellness programs, etc.

The Virginia Department of Transportation (VDOT) is an Equal Opportunity Employer by both policy and practice. Applicants are considered for all positions without regard to race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or against otherwise qualified persons with disabilities. It is the intent of VDOT's employment and personnel practices to conform to all applicable federal, state and local laws and regulations regarding non-discrimination. View details & knowledge, skills, & abilities for applicant evaluation at local VEC or http://www.vdot.jobs.
TDD 1-800-828-1120.

Minimum Qualifications
Strong Customer Service skills with a Customer First attitude. Extensive skills and experience in Microsoft Desktop products including but not limited to Windows XP, Windows 7, SharePoint 2010, Outlook/Exchange, and Office. Ability to utilize troubleshooting tools and skills in managing and administering desktops and wireless devices. Excellent Research and Investigative skills. Ability to provide technical leadership and mentoring to a team of support specialists. Knowledge of VDOTs applications and how they operate in the desktop environment. Skills in packaging and distribution of software in a Microsoft environment. Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking. Experience in working with help request tracking and reporting tools. Ability to multi-task in a fast paced environment.
Knowledge of IT concepts and trends and new technologies. Ability to troubleshoot hardware and software issues, and communicate solutions to staff both in the Central Office and in the field. Ability to write and speak effectively to individuals and groups. College degree in Computer Science or equivalent experience. Knowledge of customer service processes, procedures, and practices.

Preferred Qualifications

Special Requirements

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