Lead IT Technician Computer Operations
Best Western International, Inc. - Phoenix, AZ

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Job Purpose
Assists management by providing technical support and day-to-day work direction to technical team. Maintains information technology service, functionality and end user satisfaction by coordinating, monitoring and assisting with the resolution of escalated questions and more complex problems.

Essential Job Results
  • Assists management by providing technical support and day-to-day work direction to technical team. Trains, coaches and mentors less experienced technicians. May assist in scheduling and coordinating workflow.
  • Provides customer service by assisting internal and external customers with technical problems and information requests. Delivers reliable high performance applications and technical services. Follows-up with customers to ensure satisfactory resolution.
  • Provides technical expertise in assigned area by troubleshooting and solving problems with vendors and systems. Enhances automation processes and coordinates with internal departments to recommend systems or production environment modifications or other corrective actions as appropriate.
  • Facilitates smooth departmental operations by serving as a subject matter expert. Oversees proper problem escalation, notification and follow-up and ensures continuity of service levels and system functionality.
  • Contributes to team effort by communicating with information systems contacts, other departments and/or property owners/management. Helps resolve database related customer service issues.
  • Provides accurate documentation of issues and activity by monitoring and maintaining a trouble shooting tracking log.
  • Participates in special projects as assigned.
  • Protects the Company by handling business sensitive information with appropriate confidentiality.

  • Minimum 4 years related experience in area of specialty.
  • Associates Degree in Computer Science, Data Processing or related field or an equivalent combination of education and experience.
  • Intermediate level of Unix commands
  • Requires, Documentation skills and proficiency in Microsoft Office Suite.
  • Requires technical skills in any combination of the following areas: Networks transmitting Voice/Data/Fax and LAN/WAN communications, TCP/IP or VSAT; SCAT, LYNX, Peoplesoft, CPM, A+, Net+. two Microsoft (MCP), CCNA, MCSE/MCSA or other certifications.
  • Requires working knowledge of telecommunications, PC's, Servers, Ticketing Systems and Monitoring software.
  • Strong customer service skills.

    Location Details
    Phoenix, AZ 85027 20400 N. 29th Avenue Beardsley Operations Center is conveniently located near I-17 and 101 in northwest Phoenix. Local candidates are preferred. Relocation assistance is not available.

    Pay and Work Schedule
    Hiring rate for this position is $19.50 to $25.35 per hour, depending on experience. The department is open 24x7 and the current schedule we are hiring for is: Wednesday, Thursday, Friday 6pm to 6am, and Saturday 6pm to Midnight.

    Best Western International, Inc. benefits eligibility begins on the first day of employment and includes medical, dental and vision insurance, 401(k), paid time off, health savings account, tuition reimbursement, hotel/employee discounts, and much more!

    Application Instructions