Lead Medical Support Assistant
Department Of Veterans Affairs - North Chicago, IL

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Readying Warriors and Caring for Heroes!

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more

Vacancy Identification Number: 791960

Work Schedule: M-F, 7:30AM - 4:00PM

Pay Determination: This position is classified at the GS-7 grade level with a current salary range including locality of $42,508 to $55,264. However, until a Professional Standards Board can meet to review your experience and/or education to determine your final Grade and Step, placements will be made as such.

Current Employees selected will be placed with no change in grade or appointment authority through temporary detail to an MSA position.

New appointees applying under a special hiring authority will be placed at the minimum step of the journeyman grade GS-5, step 1 with an annual salary of $34,316.

This position is located within the FACSUP PATIENT ADMINISTRATION at the CAPT James A. Lovell Federal Health Care Center (FHCC) in North Chicago, IL. The FHCC is a first-of-its-kind partnership between the Department of Veterans Affairs (DVA), and Department of Navy (DoN)/Department of Defense (DoD). It is larger than just a single facility, but rather it is a fully-integrated medical care facility with a single combined VA and Navy mission. The combined mission of the FHCC means active duty military and their family members, military retirees, and eligible veterans receive health care at this facility.

Join the FHCC's team of energetic, career-minded professionals!

For additional information, click on http://www.lovell.fhcc.va.gov/index.asp .

*** RECRUITMENT / RELOCATION INCENTIVES ARE NOT AUTHORIZED***

KEY REQUIREMENTS

You must be a US citizen to apply for this job.

You will be subject to a background/suitability investigation.

Designated and/or random drug testing may be required.

You may be required to serve a probationary period.

You will be required to pass a pre-employment physical examination.

DUTIES:
Directs and supervises all of the Centralized Scheduling Unit (CSU), Telephone Advice Clinic (TAC) and a Clerk. Serves as the Senior Health Benefits Advisor independently carrying out a wide range of difficult contacts involving atypical problems or very complex situations. Will also provide coverage for all the areas under the Outpatient Unit of the Ambulatory Care and Processing Section when needed and directed by the supervisor.

QUALIFICATIONS REQUIRED:
Applicants must meet the I. Basic, II. Grade Requirements, and III. Demonstrate the KSAs requirements for the GS-7:

I. Basic Requirements:
Citizenship: Must be a U.S. Citizen (Must be able to provide proof)

Experience and Education:
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

Education. One year above high school; or

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

AND

II. Grade Requirements for the GS-7:
Must have One (1) year of specialized experience equivalent to the GS-6 grade level in the Federal Service.

Specialized Experience is: Experience at this level includes, but is not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

AND

III. Demonstrated Knowledge, Skills, and Abilities: In addition, to the above BASIC and GRADE REQUIREMENTS, the candidate must demonstrate in their resume that they possess the KSAs below.

1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

2. Skills in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and procedures .

3. Ability to provide staff development and training .

4. Ability to manage staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating and understanding of the impact of incomplete work .

5. Ability to review and monitor data to ensure all reports are complete and accurate.

NOTE: Your résumé and/or supporting documentation will be verified to ensure that you meet the minimum qualifications required as described in the duties listed above. You will also be evaluated to the extent you possess the knowledge, skills, abilities, and other characteristics associated with the position. Therefore, please ensure your application package addresses the competencies as part of the assessment questionnaire for this position.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, you may be rated ineligible for this position.

Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements. It will be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

APPLICANT’S PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of education. Applicants can verify accreditation at the following website: www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency accordingly.

If you are qualifying based on education, you must provide a copy of your transcripts. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned. If you are selected an official transcript must be provided prior to entry on duty.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education ***

Physical Requirements: The work is mainly sedentary but requires some bending, walking, standing, and the carrying of such things as patient records, light sterile supplies, and letter mail.

Work Environment: The employee regularly works in close proximity to patients.

Time-in-Grade Restrictions Apply - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.

Veterans Preference: When applying for Federal jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disable veterans and others eligible for 10 point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 point Veterans Preference" with required proof as stated on the form.

For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx

HOW YOU WILL BE EVALUATED:
Please follow all instructions carefully. Errors, omissions, or failure to submit all required documents will affect your eligibility or consideration for this position.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp

OTHER INFORMATION:
This job opportunity announcement may be used to fill additional vacancies.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...