Lead Medical Support Assistant
Department of Veterans Affairs - Washington, DC

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Vacancy Identification Number (VIN): 762879 (Include on all docuements)

Salary: to be determined by Professional Standard Board of your peers and based on your education and experience.

Note: These positions are temporary until the Professional Standard Board meets and convert them to full time.

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who serve our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans.

Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (" I CARE ").

America's Veterans need you!

To find out more, go to http://www.va.gov/jobs/ .
  • You must be a U.S. citizen to apply for this job.
  • Designated and/or random drug testing may be required.
  • Subject to a background/suitability investigation.
  • You must pass a pre-employment physical

DUTIES: The Lead Medical Support Assistants (MSAs) work in the Business Office. The Lead MSAs provides care for a growing number of active duty service members returning from Iraq and Afghanistan with wounds and trauma. The Lead MSAs serve with Primary Care, Surgical, Medical and other Outpatient Clinics at the Washington, DC VA Medical Center. The Lead MSAs provides comprehensive, detailed, on-the-job training to all new clinic personnel in the clinic unit area. The mission of this section is to provide administrative and clerical assistance, guidance, and support to the professional staff and to manage the day-to-day activity in Outpatient Clinics using established polices. Duties include but are not limited to:
· Monitors and makes work assignments.
· Provides input on performance, resolves daily workplace issues and maintains efficient workflow.
· Conducts ongoing reviews to ensure quality of work.
· Ensures accurate and timely scheduling of appointments.
· Provides guidance to staff members to include changes in policies and procedures.
· Distribute and balance workload equally.
· Create and maintain employee work schedules.
· Orienting and provides on-the-job training for new and current employees.
· Ensures all training requirements are met.
· Act as liaison between MSA and staff in order to resolve day to day conflicts.
· Provides data/reports related to the administrative, clinical and technical aspects of various programs to supervisors.
· Prepares reports and presentations of statistical information in support of the organization’s program operation.
· Reviews documents, reports, and/or applications for omissions and inconsistencies; ensures data entry is complete and accurate.
· Maintain automated system to track specific data suspense’s on items.
· Plans and organizes work with general assistance from the supervisor to meet local and VA-wide time frames to complete analysis, repots, and special assignments.
· Maintains the confidentiality of information obtained to carry out required duties.
Work Schedule: Monday through Friday from 7:00 am to 3:30 pm or 8:00 am to 4;30 pm with occasional extensions.
QUALIFICATIONS REQUIRED: ENGLISH LANGUAGE PROFICIENCY : In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.


SPECIALIZED EXPERIENCE: One year of experience equivalent to the next lower grade level. Specialized experience as follows: Specialized experience may include: Monitors and makes work assignments, provides input on performance; resolves daily workplace issues; Provides guidance to staff members to include changes in policies and procedures; provides on-the-job training for new and current employees; ensures all training requirements are met; and provides input on performance. This experience must have been equivalent to at least the GS-6 grade level in the Federal service.

Certification: None required.

Citizenship: Must be a Citizen of the United States


Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

a. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

b. Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations.

c. Ability to provide staff development and training.

d. Ability to manage staffing requirements, manages priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating and understanding of the impact of incomplete work.

e. Ability to review and monitor data to ensure all reports are complete and accurate.



Reference: Input applicable reference and links. For example: VA Handbook 5005/23, Part II, Appendix G45, Medical Support Assistant.

Qualification Standard, dated June 7, 2012, and OPM Group Coverage Qualification Standards for Clerical and Administrative Support Positions at http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp .

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. You can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency.

Veteran's Preference : When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.

For more information on Veterans' Preference, go to http://www.opm.gov/veterans/html/vetsinfo.asp .

HOW YOU WILL BE EVALUATED: Complete application packages will be reviewed to determine if the basic qualifications for this position have been met. A listing of candidates who meet the basic qualification requirements will be forwarded to the hiring facility where the credentialing and privileging screening process is completed.

BENEFITS: Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www.va.gov/jobs/job_benefits/benefits.asp .

OTHER INFORMATION: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/rif/employee_guides/career_transition.asp#ctap .

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This is not a guarantee and must be requested in advance.

You may be required to serve a probationary period.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...