Lead Messaging Administrator
GE Corporate - Michigan

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Job Number

1582095

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Lead Messaging Administrator will be a highly motivated, energetic, experienced Exchange technology professional. This role will be a key member of the GIS Global Run Operations Team, leading operations support for Exchange 2003 and Exchange 2010. The Exchange leader will be responsible for team direction, service delivery and driving continuous operational improvements.

Essential Responsibilities
The Lead Messaging Administrator will be responsible for:
  • Managing the Exchange team to provide worldwide 24x7x365 operations support for GE & GIS Exchange Services
  • Managing Exchange outage issues/incidents
  • Partnering with cross functional teams to implement Exchange upgrade projects
  • Defining a scalable support model and structure for GIS Exchange Services.
  • Primary support model focus will be on managing external supplier partners and working with internal cross functional teams when required
  • Defining and aligning processes and service levels for the Exchange environment
  • Providing metrics and dashboards that reflect customer experience and are Exchange application centric
  • Constructing and providing health scorecards proactively and to key customers and working with internal teams and external providers to remediate defects and provide robust highly available Exchange services
  • Providing requirements for monitoring, automation and alert routing and priority for Exchange Services
  • Management and oversight of external suppliers in the delivery of Exchange supported services (This will include external suppliers where services are sourced and provided across GE)
  • Assessing and aligning to GE GIS to external supplies best practices for delivering, measuring and improving Exchange services
  • Incident, problem, configuration, and change management services and reporting for GIS/GE Exchange Services Operations metrics and dashboards
  • Developing and reporting Exchange based services metrics in GIS internal & business Operations reviews
  • Reporting of Exchange services and key metrics will benchmark standard industry metrics and best practices
  • Maintaining and/or achieving Exchange Service Level goals
  • Aligning with Business Engagement and cross functional Exchange teams to ensure operational support requirements for Exchange services are incorporated into all NSI / NTI/ NPI offerings

    Qualifications/Requirements
    Basic Qualifications:
  • Bachelor’s Degrees in Information Systems, Computer Science, or other technical discipline
  • Minimum 5 years of experience in IT operations
  • Minimum 5 years of experience in managing Exchange Operations Environment
  • Minimum 5 years of experience in Compute, Network, Storage technologies Eligibility Requirements:
  • Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Ability to lead cross-functional teams, engage and influence individuals at multiple levels internal and external to the organization, and influence direction with Senior IT Leaders
  • Excellent interpersonal, communication, presentation and facilitation skills
  • Able to communicate successfully across all levels of the organization
  • Experience managing relationships with external suppliers
  • Strong business acumen
  • Ability to lead and drive decision making in an ever-changing technical environment; comfort with ambiguity
  • Strong track record of understanding and interest in current and emerging technologies, including Exchange and demonstrated through training, job experience and/or industry activities
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
  • Strong analytical and problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
  • Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
  • Six Sigma certification (GE Employees Only)
  • ITIL Certificate is a plus

    Section 19 Job
    YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

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