GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
The Lead Messaging Administrator will be a highly motivated, energetic, experienced Exchange technology professional. This role will be a key member of the GIS Global Run Operations Team, leading operations support for Exchange 2003 and Exchange 2010. The Exchange leader will be responsible for team direction, service delivery and driving continuous operational improvements.
The Lead Messaging Administrator will be responsible for:
Managing the Exchange team to provide worldwide 24x7x365 operations support for GE & GIS Exchange Services
Managing Exchange outage issues/incidents
Partnering with cross functional teams to implement Exchange upgrade projects
Defining a scalable support model and structure for GIS Exchange Services.
Primary support model focus will be on managing external supplier partners and working with internal cross functional teams when required
Defining and aligning processes and service levels for the Exchange environment
Providing metrics and dashboards that reflect customer experience and are Exchange application centric
Constructing and providing health scorecards proactively and to key customers and working with internal teams and external providers to remediate defects and provide robust highly available Exchange services
Providing requirements for monitoring, automation and alert routing and priority for Exchange Services
Management and oversight of external suppliers in the delivery of Exchange supported services (This will include external suppliers where services are sourced and provided across GE)
Assessing and aligning to GE GIS to external supplies best practices for delivering, measuring and improving Exchange services
Incident, problem, configuration, and change management services and reporting for GIS/GE Exchange Services Operations metrics and dashboards
Developing and reporting Exchange based services metrics in GIS internal & business Operations reviews
Reporting of Exchange services and key metrics will benchmark standard industry metrics and best practices
Maintaining and/or achieving Exchange Service Level goals
Aligning with Business Engagement and cross functional Exchange teams to ensure operational support requirements for Exchange services are incorporated into all NSI / NTI/ NPI offerings
Bachelor’s Degrees in Information Systems, Computer Science, or other technical discipline
Minimum 5 years of experience in IT operations
Minimum 5 years of experience in managing Exchange Operations Environment
Minimum 5 years of experience in Compute, Network, Storage technologies
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Ability to lead cross-functional teams, engage and influence individuals at multiple levels internal and external to the organization, and influence direction with Senior IT Leaders
Excellent interpersonal, communication, presentation and facilitation skills
Able to communicate successfully across all levels of the organization
Experience managing relationships with external suppliers
Strong business acumen
Ability to lead and drive decision making in an ever-changing technical environment; comfort with ambiguity
Strong track record of understanding and interest in current and emerging technologies, including Exchange and demonstrated through training, job experience and/or industry activities
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Strong analytical and problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
Six Sigma certification (GE Employees Only)
ITIL Certificate is a plus
Section 19 Job
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
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