Lead Ntwk Proc & Quality Mgr
AT&T - Alpharetta, GA

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Lead Ntwk Proc & Quality Mgr - 1304171 Description
      This position has a broad lead responsibility for facilitating complex technical network support programs and initiatives for network data stds and integrity, quality management, process design, Meth/Procedures and network stds as well as providing training/coaching. Key Roles and Responsibilities: Broad responsibility using contractors and others to complete assigned lrg high value deliverables. Identifies ntwk quality/process improvement opportunities and training needs. Leads analysis, design, development and documentation of ntwk quality/proc imprvmts. Aligns imprvmt to ntwk perf shortfalls. Provides consultation for use of reengineering techniques to imprv ntwk proc perf and product quality. Employs Six Sigma methodology to accomplish business objectives and works with Six Sigma certified professionals in accomplishing key ntwk projects through proc/quality imprvmt. Develops ntwk methods, techniques and evaluation criterion. Responsible for analyzing, tracking and publishing ntwk perf engineering and proc/quality indicators and results by constructing reports that are geographically illustrative of the ntwk proc trends and perf. Strong interactions to acquire and analyze ntwk proc measure results. Ensures ntwk proc capability, control and imprvmt by implementing procedures and interpreting ntwk stds. Develops metrics providing data for ntwk proc measurement, identifying indicators for future ntwk imprvmt. Leads dvlpmnt and implementation of ntwk operational perf metrics, proc control points and results mgmt. Writes/edits documents such as tech ntwk manuals for procedures, users, programming, service, operational specs and related tech publications. Seen as a SME. Jobs focused on Business Svcs quality/proc design should align to the Quality/MP/Proc job keys. Jobs spending most of time on training delivery should align to Training job keys. Job Contribution: Seasoned technical professional. Contributes through proven technical expertise. Has significant dept/functional impact. KNOWLEDGE SME within own discipline/specialty area; basic knowledge of other disciplines/specialty areas. Deep technical knowledge. Applies in depth knowledge of discipline/specialty area standards/process. Integrates industry experience and deep professional/technical knowledge. Technical leader and recognized expert on select ATT technologies/systems/procedures. ANALYSIS/PROBLEM SOLVING Solves unique problems through evaluative judgment/precedent. Independently applies sophisticated analysis in evaluating issues. Develops new concepts/methods/techniques for cross functional initiatives. Recognizes/pursues alternative methods. INDEPENDENCE Guided by department goals/objectives. Exercises latitude in determining objectives/approaches to projects. Leads multiple small to medium sized projects and technical breadth. CONTRIBUTION TO ATT TECHNOLOGY Key contributor on complex projects/initiatives. Impacts current and future business opportunities through application of specialized technical/ industry knowledge. Develops methods/techniques based on strategic project objectives. COMMUNICATION Mentors and provides technical guidance and explains advanced concepts to others in work area. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership/guidance to others. Education: Typically a BS degree in Math, Science or Engineering preferred or equivalent related network experience. Experience: Typically at least 5- 8 years of network experience. Supervisory: No. Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

      Job - Corporate Support
      Primary Location - Georgia-ALPHARETTA

      Schedule - Full-time Shift - Day Job
      Employee Status - Regular
      Job Posting : Feb 26, 2013, 7:10:54 AM - Unposting Date : Mar 5, 2013, 12:59:59 AM
      Job Level - Senior Associate/Second Level Manager

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