Lead Retail Sales Associate
HMSHost - Phoenix, AZ

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The Lead Retail Associate is responsible for assisting other sales associates to maximize sales and customer service through coaching, counseling and mentoring; providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:
Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies
Administers all point of sale opening and closing procedures in accordance with corporate policy
Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
Ensures that all customers receive receipts on all purchases
Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required
Communicates all merchandise needs or issues to appropriate supervisors
Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
Participates in physical inventory counts as required

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a High School diploma or general education development (GED) diploma
Requires a minimum of 6 months cash handling and customer service experience
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Ability to lift and/or move up to 40 pounds
Requires the ability to bend, twist, and stand to perform normal job functions
Experience in retail merchandise sales preferred
Team leader experience preferred

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

HMSHost - 14 months ago - save job - block
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