Lead Retail Sales Associate
HMSHost - Secaucus, NJ

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The Lead Retail Associate is responsible for assisting other sales associates to maximize sales and customer service through coaching, counseling and mentoring; providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:
  • Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies
  • Administers all point of sale opening and closing procedures in accordance with corporate policy
  • Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
  • Ensures that all customers receive receipts on all purchases
  • Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required
  • Communicates all merchandise needs or issues to appropriate supervisors
  • Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
  • Participates in physical inventory counts as required
Qualifications
Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Requires a High School diploma or general education development (GED) diploma
  • Requires a minimum of 6 months cash handling and customer service experience
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
  • Ability to lift and/or move up to 40 pounds
  • Requires the ability to bend, twist, and stand to perform normal job functions
  • Experience in retail merchandise sales preferred
  • Team leader experience preferred

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)

HMSHost - 14 months ago - save job - block
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