Lead Technical Support Analyst
DST Systems, Inc. - Earth City, MO

This job posting is no longer available on Monster. Find similar jobs: Lead Technical Support Analyst jobs - DST Systems jobs

Lead Technical Support Analysts have a basic knowledge and understanding of MIS environments. Lead Technical Support Analysts receive calls or assignments which are non-routine and require deviation from standard screens, scripts, and procedures. They handle situations which may require adaptation of response or extensive research according to customer response. They exhibit advanced problem solving skills and techniques. Lead Technical Support Analysts analyze machine or program malfunctions and make corrections as necessary. They schedule the operating time of information systems operations in order to ensure resources are effectively utilized. They monitor to ensure all online systems are active and determine corrective action. Lead Technical Support Analysts continuously observe the operation of consoles, software, storage devices, and equipment to monitor the system and determine points of failure. They manipulate controls in accordance with standard procedures to rearrange the sequence of job steps to continue operations when malfunctions occur. They provide guidance and training to less experienced staff. Lead Technical Support Analysts consult with systems engineering or applications programming personnel when events require a change of instructions or procedures. Lead Technical Support Analysts located at the Winchester Data Center also monitor and control the performance and status of network resources.

Required Skills: Entry level Help Desk and Computer Operations experience, Basic understanding of the Management Information Systems environment,

Monster - 15 months ago - save job - block
Recommended Jobs
Senior Information Technology Technical Analy...
Graybar Electric - Maryland Heights, MO
Graybar Electric - 18 hours ago

Technical Support Analyst
Gainsight - St. Louis, MO
Gainsight - 17 days ago
Easily apply

(Technical Lead – Data Integration) SR LEAD S...
CenturyLink Technology Solutions - St. Louis, MO
CenturyLink Technology Solutions - 16 days ago
About this company
57 reviews
The feeling is mutual at DST Systems. The company provides information processing software and services to the mutual fund industry,...