Lead Unix Systems Administrator
LLNL - Livermore, CA

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Be part of the solution — Work in a challenging, rapidly changing, team-oriented production environment! Collaborate with customers, team members, service desk staff, and supervisors to solve a variety of complex technical problems in a timely manner.

What You Will Do
  • Provide advanced technical support for existing and future production Apple/Mac services and tools such as provisioning, patching, software distribution, and packaging.
  • Maintain scripts and tools in support of production services.
  • Maintain Core Operating Environment software application packages.
  • Troubleshoot problems escalated from the central help desk or reported by the monitoring system, working with vendors as necessary.
  • Test institutional services such as Email, DHCP, and Wireless.
  • Adhere to Information Technology Infrastructure Library (ITIL) processes and procedures for Change, Release, and Problem Management.
  • Work with the Data Center support team to develop appropriate service monitors.
  • Provide input regarding desired new features and capabilities.
  • Develop application packages and complex scripts and tools.
  • Interact with all levels of personnel and provide technical expertise as needed.
  • Diagnose and resolve complex system and network-related problems.
What You Need
  • Bachelor’s degree in a computer-related field or equivalent combination of technical training and experience.
  • Advanced knowledge of Mac operating system.
  • Demonstrated ability to maintain software packages.
  • Demonstrated ability to write scripts to automate tasks (Bash, Javascript).
  • Experience operating and supporting enterprise services.
  • Experience configuring/securing operating systems/troubleshooting complex problems.
  • Demonstrated communication skills—effectively present technical solutions.
  • Experience providing customer support to users with varying levels of computer literacy.
  • Demonstrated ability to work independently and interact effectively with vendors.
Bonus Points
  • Advanced knowledge of Microsoft, Active Directory, Directory services, and Kerberos.
  • Experience programming in Objective C, Cocoa, Cocoa Touch.
  • Apple certifications: ACSP, ACTC.
  • Experience with ITIL or ITIL Foundations Certification.
  • Extensive experience in the design and development of complex scripts.
  • Demonstrated ability to create and customize software packages.
  • Advanced technical knowledge with significant expertise of networks, system administration, and /or computer security.
  • High-level technical contributor with expertise in building, maintaining, and/or supporting integrated computing environments.
  • Experience assuming responsibility with minimal instructions and supervision.

LLNL - 23 months ago - save job
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