WP Engine is looking for a Lead User Experience and Interactive Designer for the growing product team. The right candidate will have experience in SaaS platforms and we prefer skills in both B2B and B2C markets. This newly created role reports directly to the head of product and has a huge opportunity to make a direct impact on WP Engine’s explosive growth. In this role you will move seamlessly between customer facing and internal tools projects and will work alongside our technical team. You will also interact heavily with the marketing team to ensure the creative and brand standards are applied consistently for a seamless customer experience. The right person will have a track record of demonstrating true information architecture and interaction design skills.
What’s a Typical Week Like?
Huddle up with product and support experts to create an improved way of presenting content to solve a customers’ need. Together, we go to the whiteboard and craft a solution.
Continuously intake data and insights on our customer satisfaction and pain points – what worked well and what do our customers need? How can we make managing their WordPress sites easier so they can focus on their business?
Juggle between creating engaging and intuitive user interfaces for internal / external applications and overall platform. Think about a system, not just the user interface.
As an architect of the user experience, understand both the business goals and the user’s goals. Listen to customers and stakeholders to define the problem before trying to solve it. Apply a pragmatic approach for gathering data and be able to articulate findings to product stakeholders.
Sketch user flows with one of our product managers. Help build a clickable prototype for usability testing with a select set of customers.
Break design problems down into workable chunks. Negotiate speed vs. quality with the team. Can we afford time to sketch all possible outcomes of a scenario? Help find a way to focus scope and deploy an experiment in keeping with our agile development environment.
Mockup a new feature with one of our product managers. It will be implemented within a week and tested by our internal support teams for feedback before launching to our customers.
Partner with product and engineering to test new features prior to deploying to production. Discover an unexpected outcome and sit side-by-side to resolve it.
During the interview process, be able to provide a portfolio that demonstrates taking a project from requirements to sketches to wireframes. It may include documents suitable for implementation, detailed functional specs or interactive prototypes.
At least 8 + years serving as a UXD, IxD, IA or equivalent for interactive web applications
Adept at using a variety of tools to understand and define your direction: user interviews, usability tests, flow diagrams, sketches, wireframes, visual comps – the list goes on
Expert knowledge of user experience research methodology and techniques
Extensive knowledge of UI patterns and interactive design principles
Proven skills for planning and conducting elicitation and elaboration sessions, documenting results and making recommendations
Comfortable with dynamic constraints, interacting with and handling feedback from non-designer stakeholders
Ability to communicate your process as well as define and measure success metrics
Can balance your process in a lean/agile environment
Produces results independently as well as collaboratively
Understands the limits and capabilities of web technologies
Ability to smoothly shift mental gears from concepts to detailed execution
100% paid employee medical and dental coverage
100% paid short and long-term disability
100% paid Life and AD&D Insurance
Generous vacation time
24/7 parking in the heart of downtown Austin
Delicious snacks and regular catered lunches
A beautiful office space with lots of natural lighting
Flexible hours to help you balance your work with your life
As a US employer, WP Engine is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.
WP Engine is the premium managed hosting service for websites and apps built with WordPress.
Specializing exclusively in WordPress, WP...