Lean Manager
Sky Chefs Inc. - East Boston, MA

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Role Purpose Statement: The job incumbent ensures control, maintenance and continuous improvement of operational standards, according to Corporate policies and customer requirements, within Customer Service Center (CSC) and in accordance with the regional/corporate team. The individual will be responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC. Incumbent will ensure control, maintenance and continuous improvement of Lean manufacturing according to the LSG Sky Chefs Production System.

Lean Production

Implement and drive continuous improvement across CSC in close coordination with management staff

Implement LSG Production System for CSC in line with corporate and regional policies

Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)

Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies

Support CSC management teams to achieve business targets (KPI’s)

Define continuous improvement targets together with the management staff and report performance against set operational objectives

Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements

Report on KPIs for quality, productivity costs, and service delivery

Ensure communication and know-how sharing processes between CSCs in the country/region


Identify and train CSC departmental management and core employees on production system methodology and lean principles

Key Performance Indicators

Productivity: total direct hours worked per standard unit

Cost reduction: WIP, space, overtime, food waste, labor costs (in FTE)

On time delivery service: internally and externally

First time quality: internally and externally

Required Skills

Bachelor’s degree, preferably in Industrial/Process Engineering or equivalent experience required

In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required

Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results

Knowledge of lean concepts including Toyota Production System principles required

Proven track record in Lean manufacturing and success in implementation of redesigned processes

Six Sigma Black Belt, Green Belt or Lean Master Certification preferred

Knowledge of Total Quality Management and Change Management experience is preferred

Strong analytical and problem solving skills

Sound delegation skills accompanied with effective ability for follow-up

Proficient with windows based software

Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization

Required Experience

Sky Chefs Inc. - 16 months ago - save job - block
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