The Learning Coordinator is a key member of the AHIS HR/Learning Team and has primary responsibility for AHIS Systems Administration to include the AHIS AHU help desk function, course loading and retiring, usage tracking and reporting, and coordinating reporting functions with AHIS HR in regard to compliance programs such as the Corporate Responsibility Program and “Exhibiting Respect in the Workplace.”
This position also is responsible for Systems Administration of MyCommunities for the AHIS Community Learning Page, Ntrinsx, SkillSoft, and social media learning. Some page design could be involved with the AHIS Learning Page, Ntrinsx reporting, SkillSoft and social media as well. Protecting the confidentiality of information obtained in the course of performing the duties of this position is vital.
The Learning Coordinator reports to the Director Learning and OD, AHIS and would be expected to work in effective collaboration with the AHIS HR/Learning team and AHIS associates. This position participates as part of the HR/ Learning Team in supporting and implementing HR/Learning processes and workforce technologies, continuously looking for opportunities for process and applications improvement as new technologies are available with particular emphasis on the learning needs of AHIS.
Key to the success of this individual are strong systems, organizational, and analytical skills as well as the ability to work productively and peacefully as part of a team and manage work independently. This individual must deliver accurate, clear communication verbally and in writing especially when serving the systems administrator functions and when designing job aids for the use of these systems and their applications.
The Learning Coordinator will need to be proactive, have strong personal initiative, be energetic, and adapt easily to change. The Learning Coordinator will need to be flexible, managing multiple priorities and tasks, and enjoy and be productive working in a team environment. It is expected that all of the duties and responsibilities of this position will be performed in a manner that reflects the Core Values of Ascension Health.
Support the AHIS Director of Learning/OD and Learning Consultant with activity flow and recordkeeping as part of AHU, Ntrinsx, SkillSoft, the MyCommunities Learning Page social media initiatives.
Become a technical and process expert and serve as AHIS Administrator for AHU, Ntrinsx, SkillSoft, HR compliance programs, and social media. This individual must be pro-active about collaborating with vendors in regard to customization of vendor’s tools and reporting functions for AHIS needs.
Create process maps and job aids for all systems functions in his/her purview such that repeatable processes are documented and work smoothly and driving toward efficiencies and accuracies of the data in our HR/Learning/OD systems.
Act as a member of the AHIS HR/Learning/OD Coordinators team meeting monthly to assure clear communication and coordination among collaborative processes.
Act as a liaison and system analyst with internal and external vendors and the AHIS Human Resources / OD Learning team for technical issues and questions.
Be responsible for scanning the AHIS environment to locate and then analyze information for content relevance and appropriateness and post this content to the AHIS Community in the Learning Neighborhood keeping this site up-to-date.
Design and create AHIS learning dashboards to include comparison, trending, and performance reports for the HR/Learning Team and the AHIS leadership.
Push e-mail communications to the AHIS Local Learning Coordinators for optimizing awareness and usage of learning initiatives delivered electronically.
Coordinate logistics for, communication of, and scheduling of learning events for AHIS. Attend the initial offerings of these events when being led by the Director of AHIS Learning/OD and/or the AHIS Learning Consultant for project management and to record and implement process improvements in the event(s) as they deploy throughout the ministries.
Be the Help Desk for AHIS AHU and other systems.
Respond to questions regarding general AHU, Ntrinsx, SkillSoft, the MyCommunities Learning Page on the AHIS Community, and social media information.
Manage rosters for AHIS AHU and any learning initiatives deployed in the ministries by means of WBT or ILT
Post Learning Activities to AHU
Maintain Learning Activities on AHU to include
Reposting of Learning Activities
Retiring of Learning Activities
Editing Learning Activities
Trouble shooting AHU issues raised by AHIS associates
Escalating issues as needed to the Level 2 AHU System Administrator
Serve as a resource and team member of the AHIS Human Resources / Learning/OD Department for projects or other duties as assigned.
Information System Administration
Knowledge of Human Resources/Learning/OD practices and principles.
Proven ability to work collaboratively and successfully with associates and staff
Ability to analyze processes and make recommendations for improvement
Ability to effectively develop and facilitate education to AHU System end users
Ability to design and format job aids and repeatable process flows for electronic learning systems
Proven technical and problem solving skills
Proven logistics and process improvement skills
This individual must be able to function calmly and professionally under pressure. The individual must be able to establish priorities, meet deadlines and coordinate multiple activities in an efficient, independent manner or, at times, as part of a team. This position requires an individual with a great ability for attention to detail and accuracy.
Making travel arrangements in Gwins RESX system
Creating and updating appointments in the Outlook calendar system
Managing Contracting process flow and coordinating signatures between vendors and Ascension Health and/or AHIS
Taking minutes and other duties as assigned.
Creating and maintaining the internal and external calendars of the AHIS HR/Learning/OD staff.
Support the AHIS HR/Learning/OD staff in integration activities as assigned.
Securing AT&T appointments and Telepresence “space” for webinars, calls, and virtual meetings.
This associate promotes, exemplifies and supports the Ascension Health Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication. All work is performed with a direct reflection of the Mission, Vision and Values of Ascension Health.
Bachelor’s Degree strongly preferred with significant experience in Information Systems, Organization Development and Learning, Human Resources or Communication.
2-3 years of experience with systems and reporting
Previous Information Systems administration, Human Resources background, Learning Coordination or Communications Coordination experience is preferred.
Responsible for Administrative Tasks
Ascension Health is an Equal Opportunity Employer M/F/D/V
Ascension Health has ascended to the pinnacle of not-for-profit health care. As the largest Catholic hospital system in the US, and thus one...