Learning and Talent Development Specialist
MSU Federal Credit Union - East Lansing, MI

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Learning and Talent Development Specialist Position Description
Assists the Learning and Talent Development team in the development and implementation of Credit Union training programs for the organization. This individual will be responsible for working with all Credit Union employees to increase quality of service to our members. This individual will be instrumental in providing training to all employees in order to increase the organization’s effectiveness of staff in performance, member service, and compliance areas.
The Learning and Talent Development Specialist takes initiative and collaborates with all employees to develop, design, and facilitate effective training. Each training opportunity is developed with use of contemporary industry methodologies and requires frequent communication with all departments to meet organization objectives. This position requires consistent research and adaptability to frequent organizational initiatives. The Learning and Talent Development Specialist demonstrates belief and enthusiasm in our mission, values, and services we provide to employees and members.

Essential Duties and Responsibilities
  • Demonstrate a positive attitude towards credit union initiatives and mission statement
  • Maintain a high level of integrity; treat members and coworkers with courtesy and respect
  • Foster teamwork and a supportive work environment
  • Communicate and meet with key department representatives to determine organization needs
  • Develop and maintain cooperative working relationships in and outside of department
  • Research, design, develop, and evaluate instructional materials
  • Create, propose, and develop training plans that evaluate organizational needs
  • Integrate mission statement into all learning programs
  • Plan and coordinate learning opportunities
  • Analyze training needs to develop new training programs or modify and improve existing programs
  • Seek knowledge of internal operations procedures through the branches, call center, and e-services
  • Document processes to ensure compliance with credit union policies, as well as State and Federal regulations
  • Consult with department manager and specialists to review best practices of content and delivery
  • Correspond with management to gain approval for project plan and materials from manager as well as organization Vice Presidents and management
  • Create, maintain, and edit instructional materials
  • Lead training sessions for all staff throughout organization with confidence and approachability
  • Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
  • Determine and recommend process improvement solutions for training department
  • Present training programs using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
  • Assist with MSUFCU events and morale boosters, i.e.: loan promotions, charity events, staff picnics, Credit Union Week, etc.
  • Evaluate and adjust training content and delivery
  • Teach operations programs that provide basic job skills
  • Gain knowledge of organizational development methods
  • Seek professional development opportunities
  • Provide all employees with resources to utilize post-training for professional development
  • Adapt to schedule, project assignment, and classroom changes
  • Prepare and schedule training classroom, supplies, and technology
  • Print and assemble classroom materials
  • Organize and track training plans, rosters, and schedules
  • Monitor and maintain classroom supplies
  • Support organizational initiatives of loan growth, brand image, member retention, efficiencies , and service
  • Manage several training projects and sessions concurrently
  • Participate in training activities to ensure staff compliance with Credit Union policies and state and federal regulations and laws
  • Perform other duties and assist other employees, as assigned
Knowledge, Skills, and Abilities Required
  • High school diploma required
  • Bachelor degree preferred
  • Highly proficient with Microsoft Office
  • High level of both written and oral communication skills
  • Communicate approachability verbally and non-verbally
  • Proficient with page layout and design
  • Friendly and confident public speaking skills
  • Willingness to take on responsibilities and new opportunities
  • Take inquisitive approach to enhance current procedures and methods to teach
  • Developing constructive and cooperative working relationships with others and maintaining them over time
  • Promote and seek out confidence building opportunities for all employees
  • Display high level of respect for others and for themself
  • Open to change and to considerable variety in the workplace
  • Develop cooperative working relationships with others, and maintain them over time
  • Careful attention to detail and accuracy
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals, groups and the measurement of training effects
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Seek continuous improvement through solicited and unsolicited feedback
  • Maintain active membership with community outreach and training associations, i.e. SHRM & ASTD
  • Ability to be a self-starter and work successfully in a team-oriented environment
  • Proficient knowledge of existing systems to effectively train employees to work in operational departments
  • Engage in meaningful and consistent communication with all staff
  • Talk to others to convey information effectively
  • Consider goals and overall organizational impact

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MSU Federal Credit Union's mission is to provide superior service while assisting members and employees to achieve financial security, their...