Leasing Associate at Villa Pacific
Carmel Partners - Westminster, CA

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We are searching for a Leasing Associate for Villa Pacific, our 136 unit community in Westminster, CA. In brief summary, the Leasing Associate is responsible for leasing apartments/single family homes to potential residents, while selling community services & providing outstanding customer service to current and prospective residents. The Leasing Associate is also responsible for preparing and explaining lease paperwork to new and renewing residents. Successful Leasing Associates will be detail-oriented, posses a sense of urgency, be customer focused and organized.

All team members at Carmel Partners, Inc. are expected to act as compelling representatives of the Company and champions of our Mission & Values.

Maintains a professional, friendly, and inviting atmosphere in the leasing office and clubhouses
• Consistently works to optimize occupancy by leasing available units and maintaining positive relationships with current residents to ensure lease renewal
• Professionally demonstrates community by showing all available amenities, model apartment(s) and available apartments
• Immediately processes resident applications, ensuring all documentation is complete and meets company qualifications prior to handing off to supervisor for approval (credit check, employment verification and landlord references must be completed to company standard)
• Prepares all leases/move-in packets for new residents in an accurate and timely manner and arranges for lease signing by new residents prior to move-in
• Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data
• Responsible for maintaining organized, accurate, and up to date files for all residents; performs filling for the office as needed when not leasing
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups
• Ensures the entire office environment is professional, clean, well-organized and meets all safety standards at all times by maintaining office operation standards
• Works with colleagues and Leasing Manager or Community Manager to develop and implement sales and marketing strategies
• Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues
• Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction
• Is the first to answer the phone when it rings; attempting to convert every call to a lease
• Attends work as scheduled to support the ongoing success of the company
• Other duties, responsibilities and special projects as assigned

Candidates for this position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as “preferred,” all points listed below are considered minimum requirements.

Qualifications (Skills – technical and non-technical):
High School Diploma or equivalent required
• Bachelor’s Degree preferred
• 1 to 2 years in sales, customer service, or related field
• Experience in Residential Leasing/Sales is a plus
• Previous experience with MRI Property Management Operating and Information system is a plus
• Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications
• Proficient with basic office equipment such as copier and fax machine
Strong interpersonal and communication skills
• Outstanding orientation for customer-service
• Strong attention to detail
• Strong organization and time management skills
• Strong ability to influence others
• Good negotiation skills
• Strong organizational skills
• Punctuality and regular attendance as scheduled
Frequently alternates between sitting, walking and standing
• Repetitive use of telephone, computer, keyboard and mouse
• Constant reading and comprehending, writing, communicating orally and reasoning
• Occasional climbing stairs, squatting, bending at neck/waist and twisting at neck/waist

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