Leasing Manager
Carmel Partners - Davis, CA

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We are searching for a Leasing Manager for our West Village, 732 unit community in Davis, CA. This is a 130-acre, new, mixed-use development integrating student, faculty and staff housing and educational facilities, all centered on a civic Village Square on the University of California Davis campus.

In brief summary, the Leasing Manager is responsible for ensuring leasing targets are achieved. The Leasing Manager acts as a quality supervisor on the leasing floor, providing direct oversight and assistance to the Leasing Associates as they interact and assist our prospective clients and residents. Leasing Managers should always demonstrate excellent professionalism and have a high level of energy. Successful Leasing Managers will be detail-oriented, posses a sense of urgency, be customer focused and organized.

All team members at Carmel Partners, Inc. are expected to act as compelling representatives of the Company and champions of our Mission & Values.

  • Responsible for overseeing and training Leasing Associates at the community
  • Oversee leasing efforts to maximize the occupancy of the community
  • Prepare daily reports
  • Maintain waitlist
  • Assist in the preparation of the weekly ownership reports/pricing recommendations
  • Represent the community and West Village living in a professional manner
  • Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
  • Ensure email and voicemail is checked several times daily
  • Respond to internet and telephone inquiries in a timely and professional manner
  • Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
  • Ensure follow up activities take place for all prospective residents
  • Manage, review and approve all leases
  • Perform new lease file audits
  • Monitor guarantor approval process
  • Ensure all data is accurately entered in RealPage
  • Projects a favorable image of the community to achieve property objectives and public recognition
  • Participate and coordinate resident retention programs
  • Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and any follow up necessary
  • Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards and service requests
  • Manage roommate matching, transfers and move-ins and student ID tracker
  • Develop, implement and monitor lease templates
  • Generate and oversee move in letters
  • Ensure confidentiality of client, resident and company information
  • Perform conditional screening review and gather all required information for leases including the verification of international students
  • Understand the lease document and all related addendums and be able to clearly communicate all relative information to residents, prospective residents and parents
  • Participate in all move in and move out related activities
  • Maximize revenue and occupancy
  • Assist in collecting rents, security deposits and other income as requested
  • Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed them
  • Develop a sense of community among the residents and staff that your community is the place to be
  • Maintain active and effective communication with the residents, parents and University personnel
  • Contribute to the monthly newsletter or resident communications
  • Maintain a positive community environment for both residents and associates and encourage participation in events and activities
  • Assist in mediation and resolution of resident conflicts by encouraging the respect and appreciation for individual differences
  • Treat each and every person that you come into contact with in a positive and impactful manner and maintain a professional attitude and manner in your work relationships
  • Walk each apartment prior to move in to ensure that the units are clean and ready for move in
  • Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and or helping to clean up when necessary
  • Attend weekly Ops meetings
  • Other duties as assigned by supervisor

Candidates for this position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as ‘preferred,’ all points listed below are considered minimum requirements.

Qualifications (Skills – technical and non-technical):
  • High School Diploma or equivalent required
  • Bachelor’s Degree preferred
  • Leasing experience in the student housing industry required
  • Minimum of 3 to 5 years in sales, customer service, or related field
  • Minimum of 3 years in real estate experience required
  • 1-3 years in a managerment position
  • Student housing background perferred.
  • Possess the desire to grow, learn and serve the residents and customers
  • Previous experience with RealPage Property Management Operating and Information system is a plus
  • Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications
  • Proficient with basic office equipment such as copier and fax machine
  • Superior interpersonal and communication skills
  • Outstanding orientation for customer-service
  • Strong attention to detail
  • Strong organization and time management skills
  • Strong ability to influence others
  • Good negotiation skills
  • Strong organizational skills
  • Effectively present information and respond to common inquiries or concerns from residents, prospective residents and the general public
  • Ability to maintain an above average dosing ratio and resident retention average
  • Ability to work weekend hours and holiday hours
  • Good leadership skills and the ability to solve day to day problems
WORKING CONDITIONS (physical, vision, hearing, speaking, mental, driving requirements / work environment):
  • Frequently alternates between sitting, walking and standing
  • Repetitive use of telephone, computer, keyboard and mouse
  • Constant reading and comprehending, writing, communicating orally and reasoning
  • Occasional climbing stairs, squatting, bending at neck/waist and twisting at neck/waist

Carmel Partners - 16 months ago - save job
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