Responsible for the overall administration of leave programs for the Dignity Health System Offices, including FMLA, CFRA, ADA, PDL, personal and workers’ compensation. Ensure compliance with plan documents, ERISA, federal, state and local regulations. Ensures thorough audits and reports are done efficiently, timely and consistently in compliance with company policies and government regulations. Seek to identify and assist in the development of integrated solutions for an effective leave management program. Stays current with local/state/federal law, case law and industry norms/trends and understands how they will impact Dignity Health System Office leave programs. Support the Dignity Health System Office Human Resources team in the evaluation and implementation of plan design changes or new leave benefit programs. Provide subject matter expertise regarding preparation and distribution of various employee benefit communications, as required. Act as the liaison with the leave vendor for all customer service and process concerns. Works collaboratively with management, employees and leave management vendor to implement initiatives to address needs for improvements in leave administration.
Provides guidance to management and employees regarding leave requests, including counseling and coaching on company policies, the law and employee’s legal rights. Educates managers on the intricacies of leave management including clearly articulating why leaves have been approved or denied.
Analyzes routine and complex leave requests in accordance with company policy and applicable laws and facilitates an effective leave management program.
Accurately responds to non-routine inquiries from management and employees regarding leaves of absences in a customer-focused, timely manner.
Monitors the status of all leaves of absences; takes proactive measures to ensure all necessary updates and communications are provided to employees and leave process is efficient.
Interacts with the leave management vendor to ensure administration of leaves, leave tracking and certification/re-certification requests are done properly and timely in accordance with contract requirements.
Coordinates with the appropriate vendors to ensure that STD (Short Term Disability) and LTD (Long Term Disability) claims are reviewed and a determination is made and communicated in a reasonable time frame.
Coordinates with applicable parties (vendors, internal payroll, HR Community) to effectively administer the leave process.
Conducts all necessary follow up with management and employees to obtain updated leave information, involving local HR leadership where appropriate.
Stays current on laws, case law, regulations and legal precedents relating to leaves.
Collaborates with managers to facilitate employees returning to work, including ensuring compliance with policies and legal requirements.
Coordinates the ADA interactive process; engages with employees and management to ensure compliance with applicable polices and legal requirements. Leads interactive process and ensures appropriate documentation. In conjunction with HR leadership coaches and educates managers on the process and compliance with the law, as needed.
Identifies problems and trends that require corrective action and assists in developing any necessary improvements relating to leave management and leave-end processes.
Develops and delivers leave-related training in person or via webinar that is beneficial to management on how to effectively manage leaves, ADA/reasonable accommodations and the interactive process.
Three to five years of experience administering leaves in a high-volume, professional and service-oriented environment.
Bachelor’s Degree in Human Resources or related field or equivalent experience.
Additional coursework in leave or benefit administration preferred.
Strong knowledge of federal, state (CA, AZ) and local leave and workers’ compensation laws, with in depth knowledge of interaction between federal and state leave laws.
Strong knowledge of ADA and interactive process.
Ability to accurately read and interpret regulations and statutes.
Organizational skills, including the ability to prioritize work and handle multiple tasks simultaneously and under pressure.
Situations will frequently require adaptation of response, issue spotting and analysis based on particular circumstances, and duties and tasks may frequently be non-routine.
Ability to effectively collaborate with management and employees while providing excellent customer service to all internal and external stakeholders.
Excellent interpersonal, communication, and problem solving skills.
Strong knowledge of MS programs, including Word and Excel, as well as an ability to quickly learn new software programs.
Excellent written and oral communication skills.
Superior attention to detail.
Ability to interact with all levels of management.
Ability to prioritize and work well independently.
Experience presenting comprehensive information to groups and individuals in an easy-to-understand and engaging format.
About Dignity Health
Dignity Health, headquartered in San Francisco, Calif., provides integrated, patient and family centered care. It is the fifth largest health system in the country with 10,000 physicians and 55,000 employees across Arizona, California, and Nevada. Through its network of more than 150 ancillary care sites and 40 acute care hospitals, Dignity Health is committed to delivering compassionate, high-quality, affordable health care services with special attention to the poor and underserved. In 2011, Dignity Health provided $1.4 billion in charity care, community benefit and unreimbursed patient care. For more information, please visit our website at http://www.dignityhealth.org/ . Dignity Health is also on Facebook and Twitter.
Dignity Health - 2 years ago
With a growing network of hospitals throughout Arizona, California and Nevada, Dignity Health offers a spectacular array of career...