The Court Debt Collections Unit is responsible for assisting jurisdictions of the Commonwealth of Virginia to enforce court orders by collecting fines and providing outstanding customer service to the offices of the Commonwealth's Attorneys, all Clerks' offices and defendants with integrity, efficiency and consistency.
This unit is currently seeking an incumbent to collect court fines owed to jurisdictions within the Commonwealth of Virginia in an efficient and consistent manner in order to provide the highest level of customer service.
This opportunity requires work experience in collections, customer service and/or legal environment utilizing an automated collection or case management system.
Knowledge of State of Virginia laws, rules and regulations that pertain to garnishments. Entry-level investigative methods, collection techniques and procedures.
Customer service principles and practices. Must perform basic mathematical calculations and use personal computer operations including utilizing spreadsheets, keyboarding and word-processing software. Skills in negotiating collections on delinquent accounts and use of enhanced automated telephone systems.
Must have ability to work individually and as a member of a team; organize workload and complete multiple assignments; and analyze financial records and documents.
Ability to communicate both orally and in writing is essential.
Prefer bilingual candidate who is fluent in Spanish. Skills with software applications such as FMS, DMV, CACSG, VEC and AR or related applications is preferred. A college or business degree is preferred.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours. A background investigation including criminal history, tax records and DMV check (if applicable) will be conducted.
On-line employment applications must be completed thoroughly in order to be given consideration for this job opportunity.