Position Overview: As a Travel Advisor you will advice, plan and create experiential travel itineraries that based on unique boutique luxury properties and activities. You will interact with high-end clientele also on other facets of concierge servicing where quality, uniqueness and discretion is paramount. This is an exciting opportunity to join for a Luxury Travel Agency that has recently relocated from Costa Rica to Buffalo, NY and is in a start-up phase yet has a strong brand, an established client list and wholesale contracts in place. A rare opportunity for a seasoned travel professional that wants to be part of a unique travel agency that provides environmentally counscious yet experience-rich experiences.
Job Responsibilities:
As the primary point of contact to the customer via phone, email, or in person and provide leisure travel suggestions, recommendations and general concierge service to high end clientele looking for an exceptional travel/life experience
Travel to National and International Travel conferences and perfom site visits to luxury properties
Book travel arrangements and reservations to include air, car, cruise, land packages and hotel reservations
Build a rapport and offer high quality service that is uniquely tailored to the client’s needs and likes
Arrange Villa / Condo’s and other unique lodging, and family vacations
Possess the ability and desire to work cross functionally with other departments to insure a successful customer experience
Create customized international and domestic itineraries utilizing our preferred partners
Proactively educate clients on the resources and programs available to them through the concierge service
Ability to work within multiple software programs simultaneously and accurately document each interaction with our clients within our central customer database
Strive to meet and exceed business metrics including Customer Satisfaction, Conversion, Quality, Productivity and measured turn-around time
Excellent verbal & written communications skills with internal and external clientele are REQUIRED
Vast international travel experiences and deep passion for travel are MUST’s
Job Specific Competencies: · Bachelor’s degree preferred (travel or hospitality degree preferred) · The qualified candidate will have strong written and verbal communication skills as well as the proven ability to provide quality service in a fast-paced environment · Strong organizational skills and the ability to multi-task · In depth knowledge of all travel products including Air transportation, Hotel, Vacation packages, FIT’s, Car rentals, and Experiential travel · Knowledge/experience on GDS systems (such as Sabre, Amadeus, Apollo, Worldspan, etc.) would be beneficial but not required · Firsthand experience with creating, modifying, and cancelling a PNR · In depth knowledge of the travel industry standards and leisure travel booking process · Well traveled candidates with international travel experience preferred · Deep knowledge of Caribbean, Central and/or South American destinations · High Productivity · Ability to close the sale to achieve high conversion · Bilingual in Spanish is a plus · Applies knowledge, tools and resources to assist customers in problem resolution · Drives customer experience through personalized and engaging written communication · Ability to change direction and shift priorities quickly in a fast paced, dynamic environment · Able to build relationship with clients confidently through dialogue · Offers creative and relevant solutions to fulfill customer needs
