Lending Operations Specialist II, Banking Specialist
M&T Bank - Kenmore, NY

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M&T Bank is currently hiring Lending Operations Specialists II in Buffalo, NY
We're hiring candidates now to start August 19th!
Basic Function
The collection and maintenance of Customer Due Diligence (CDD) information is critical to reasonably ensuring M&T Bank Corporation knows its customers and can anticipate their activity. This position is responsible for assisting the Centralized Compliance department in order to ensure adherence to State and Federal regulatory compliance with the Bank Secrecy Act, USA PATRIOT Act and OFAC.
Create and maintain procedures, train new team members, participate in special projects, and research the most complex customer issues. Participate in special projects, process improvement initiatives, and recommends action regarding specialized functions.

Lending Operations Specialists II Job Responsibilities:
Create and maintain procedures documentation adhering to the protocols, guidelines and methods.
Responsible for the technical training of new and current team members.
Perform compliance-related research for multiple business and/or product lines.
Assist in resolution of the most complex issues and in the timely collection of CDD information by researching systems and coordinating with branch personnel. Research and resolve complex customer issues.
Participate in special projects to include systems, acquisition or account research. Handle the most complex customer inquiries and correspondence.
Interpret legal and bank documents, analyzes circumstances and documents for action steps.
Review / update procedures according to the protocols, guidelines and methods established by Compliance.
Interact with internal partners and management for procedural issues and problem resolution.
In addition, this position may or may not require direct contact with customers to obtain required CDD information.
Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and/or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports Interpret legal and bank documents for internal processing through analysis of circumstances and documents recommend action steps to management.
Guide or assist others in interpretation of legal and bank documents for internal processing.
Make recommendations for action regarding specialized functions based upon AML/BSA guidelines.
Perform other duties as requested by management.

Lending Operations Specialists II Job Requirements:
Associate's Degree or equivalent in work experience
Minimum 5 year's operational, banking or progressive office experience
Minimum of 4 years of customer service experience
Good PC skills with a solid knowledge of Microsoft Office including Excel and Word
Complex problem solving skills
Strong interpersonal skills and demonstrated oral and written communication skills
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About this company
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M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...