Library & Fabrication Lab Tech (User Services Assistant)
Fashion Institute of Technology - New York, NY

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Functions as an integral member of the library technology services unit to provide maintenance, support and troubleshooting for all Library technology. Provides user support for Library faculty, staff, students and visitors. Provides technical support for PrintFX, Fab Lab, FIT Global and FIT Digital Image Library (FITDIL) and associated equipment and software. Responds to and resolves requests for technical assistance as assigned.

General Technology Responsibilities
• Provide support for administration of Library back-end servers, network and intranet support and support of specialized Library systems (i.e. OCLC, ILLiad, Aleph, etc.)
• Installs and upgrades software, workstations, operating systems, drivers, peripherals, etc.
• Maintains specialized library hardware and peripherals (barcode readers, label printers, scanners, digital video cameras, digital cameras, fax machines, LCD projectors, DVD and VCR players, etc.)
• Customizes and installs final desktop images for Library PCs and Macs
• Provides assistance in the development of core desktop image with campus IT
• Assists with backup and restoration of files
• Troubleshoots the student “pay for print system”
• Assists in the supervision of the Library student computer labs and student lab monitors
• Provides additional production support in PrintFX
• Provides technical support and back-up for FITDIL Tech for FIT Global
• Special projects as assigned

Specialized Technology Responsibilities
Works with Technology Resources Manager and PrintFX Coordinator to provide support and production work using the rapid prototyping and laser cutting equipment including developing and promoting the use of these specialized technologies and creates specialized instructional guides for students and faculty. To achieve quality assurance interacts with students and faculty production of models. Maintains spreadsheets of production schedules, output and inventories of supplies.

Rapid Prototyping
• Verifies 3D files using Magics software; calculates time and cost of models being printed; corrects minor errors in files before sending to print; returns files that are improperly built for correction
• Oversees 3D printing process; prepares models on virtual platform before sending to print; executes finishing procedures for each model
• Provides maintenance for 3D printers
Laser Cutting
• Verifies Illustrator files for proper set-up for laser cutting; Calculates time and cost of files for laser cutting; corrects minor errors in files; returns files that are improperly set-up for correction
• Provides constant monitoring of laser cutting equipment while in use
• Conducts required routine maintenance after each use
• Researches and tests a variety of materials for Laser Cutting

Departmental Responsibilities and Professional Development
• Works collaboratively with library personnel and participates on various team based initiatives
• Remains abreast of current technologies
• Presents professional development workshops for library personnel as needed

• Technical certification (computer industry certification) or Associates degree required
• Strong customer service orientation and enthusiasm for an evolving, collaborative environment
• Ability to work as part of a team, be attentive to detail and be highly organized and remain flexible in a changing environment
• 3-5 years recent experience in training and/or instructional environment in the use of workstations, servers, software and peripherals, including scanners, printers, digital cameras and digital video cameras, rapid prototyping and laser cutting equipment; experience with video capture and editing software
• Experience in utilizing various software packages (i.e. MS Office Suite, Adobe Creative Suite, AutoCad, 3D modeling software), email systems and browsers (i.e. Outlook, Thunderbird, FireFox, Internet Explorer, Opera and Safari)
• Experience with hardware platforms in both PC and Mac and with various printers and print solutions
• Ability to provide technical support for Library facilities (including student labs, a print lab, a fabrication lab, video archive, Library systems and campus digital image database)
• Experience maintaining, troubleshooting and repairing computing platforms and networks
• Ability to communicate instructions and conventions for using computers, peripherals and software
• Proven ability and desire to keep current with computing trends and technology

Preferred Experience
• Experience with specialized Library systems, digital repositories, color management software, large format digital printers, rapid prototyping equipment and laser cutters
• Experience working in an instructional lab environment with lab users and student lab monitors

Additional Information:
Work is performed under typical library and production lab conditions with requirements for frequent sitting and standing for long periods of time, as well as frequent lifting and carrying of heavy equipment. Ability to sit or stand for long intervals. Ability to lift up to 50 pounds and push and pull 100 or more pounds.
Current Salary Schedule: 93/0 $55,804 per year

Department: Library
Schedule: Monday to Thursday 11:30 AM-7:30 PM; Friday 10:30 AM-6:30 PM,

35 hours per week

Schedule subject to change based on department needs

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The Fashion Institute of Technology is a college of art and design, business and technology of the State University of New York (SUNY), with...