The University of California, San Francisco (UCSF) Library provides a range of public services on the Parnassus and Mission Bay Campuses, including circulation services, basic information assistance, interlibrary services, and basic assistance in computer labs and classrooms. The Access Services department and the Mission Bay Community Center Library are units of the Public and Information Services Division.
The Library (Public Services) Assistant provides public service assistance which includes, but is not limited to: determining borrowing privileges and processing patron registrations; checking out to, checking in from, and renewing library materials for qualified borrowers; accepting search, hold and claims-returned requests for patrons; emptying return bins; and discharging materials.
The Library Assistant provides basic information assistance by answering routine directional and information questions. The position also has additional duties which may include: preparing and shipping out borrow/lend materials; reporting to the appropriate supervisor the status of unit functions and any emergencies; reporting to appropriate campus units (e.g., Campus Police, Facilities Management, Housekeeping, etc.) library and security problems; and assisting with unit and library openings and closures.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
• Experience working in a US library within the last 4 years
• Good technical skills; knowledge of electronic document formats and file systems
• Basic proficiency with MS Office applications
• Experience working in a service position that involves frequent client contact and the ability to display calm, helpful, positive, friendly and professional behavior
• Proven ability to maintain regular attendance and punctuality, and maintain flexibility in schedule or, ability to work extra hours, to meet the staffing and operational needs of the unit
• Ability to make logical decision and meet deadlines based on unit policies and procedures
• Ability to follow and give instructions both in writing and in person, and to communicate clearly, tactfully, and effectively with a variety of library users in person, on the telephone, and by electronic mail
• With minimal supervision, ability to independently perform detailed, repetitive work according to set unit policies and procedures, and the ability to organize work, set priorities, and meet fluctuating deadlines and/or with frequent interruptions
• Ability to follow unit standard service protocols when handling emergency situations (e.g., thefts, clinical emergencies, hostilities), and to appropriately refer or report problem patrons, conflicts between patrons, and patrons who violate library policies or procedures
• Ability to work up to 3-hour work shifts, with only a short break, while being constantly mobile
• Ability to lift heavy material up to 20 lbs, safely move heavy book trucks, laptop carts, etc.
• Excellent accuracy and attention to detail when carrying out processing functions.
• Ability to work with a diverse group of individuals in a team-based environment
Physical Demands: requires sitting; standing; walking; squatting; bending; waist twisting; kneeling; crawling; climbing stairs; reaching up to shoulder height; reaching above shoulder level; carrying/lifting up to 20-60pounds; pushing/pulling up to 60 pounds; gripping/grasping, fine/gross finger manipulation; repetitive movements of upper and lower extremities; loud noises; dust, fumes or gases; chemical agents; verbal communication, differentiate color.
• Experience in a University of California or other academic library
• Familiarity with library terminology and operations, with working knowledge of both the Library of Congress and National Library Medicine's classification system sufficient to perform all circulation and information-related tasks
• Knowledge and understanding of the INNOPAC/Millennium circulation subsystem, online catalogs, and other related databases sufficient to verify bibliographic information, circulate library materials, and edit and create individual item and patron records
• General knowledge of library preservation techniques and principles
• Knowledge of the Access Services department's policies and procedures, along with a general knowledge of procedures used in other departments that interact with the Access Services
University of California San Francisco - 13 months ago