Provides administrative and customer assistance in support of library administration and services, and will have a general knowledge of all library services. Incumbent receives regular direction from the Library Director (secondary supervisor) and the Head of Public Services (primary supervisor) while performing tasks within well-established guidelines. This position serves as the lead worker in Public Services and supervises student workers.
Serve the St. Edward’s community and general public at a customer service point approximately 20 hours a week.
Provide research and information assistance as needed (walk-up, telephone and chat).
Provide circulation and technical assistance (check in/out library materials, provide directional assistance, assist users on library computers and equipment, etc.).
Refer complex problems and/or requests to Library Director and/or Head of Public Services.
Respond to internal and external customer inquiries about the library as well as the university in a timely manner.
As lead worker, help train, schedule and oversee Public Services Library Assistants under the direction of the Head of Public Services.
Train, schedule and supervise Public Services student workers under the direction of the Head of Public Services; maintain student employee files (applications, training documentation).
Participate in stack maintenance, including shelf-reading, floor pick-up, re-shelving, and cleaning.
Create, process, and track purchase orders, invoices, travel expense reports, student worker timesheets, and other financial reporting documents for submission to the University’s Business Office; generate informational and statistical data and reports; maintain paper and electronic files.
Acquire proficiency with library software (Innovative Interfaces, Inc. and ILLiad).
Work with a variety of vendors on and off campus to ensure smooth delivery of products and services to the library.
Occasionally process incoming mail from the U.S. Post Office.
Participate in campus-wide meetings in which University Administrative Assistants address pertinent issues within their purview such as records retention, communication and planning, etc.
Participate in library and campus wide process improvement teams as needed.
Attend campus-wide emergency preparedness meetings and stay abreast of developments in this area. Maintain disaster manuals and information in area and ensure that all library faculty and staff are aware of and enforce emergency and disaster procedures. Help to organize library related events such as library advisory board dinners, exhibits, etc;
Has regular in-person, phone, or written contact with colleagues, university community, vendors and the public to provide information and other services.
Will have occasional to regular contact with others.
Assignments are made orally or in writing.
Work is reviewed in progress and upon completion for accuracy, timeliness, and conformance to library policies, procedures, and standards.
Other duties as assigned.
Some college work.
Minimum (3) years of experience in a customer service position.
or an equivalent combination of training and experience.
Strong customer service orientation including ability to work with others.
Demonstrated accuracy, organizational ability, and attention to detail in an environment requiring multitasking.
Ability to work independently and as a team member, meet deadlines, manage several projects simultaneously, and set priorities.
Possess time management and organizational skills to complete assigned tasks without supervision.
Demonstrated strong interpersonal communication skills, both oral and written.
Must communicate openly with supervisor and colleagues.
Must show initiative and good judgment in a variety of situations.
Must be able to deal with matters in a tactful, confidential manner.
Ability to handle difficult situations with diplomacy and tact.
Must be willing to help other staff members during peak periods.
Ability to develop reports, maintain confidential files, and prepare business correspondence.
Ability to use computer equipment and databases.
Demonstrated ability to use Microsoft Excel and Word.
Excellent keyboarding skills with high accuracy and speed
Ability to deal with confidential student data and records.
Ability to work with a diverse patron population.
Ability to meet physical demands of the position including but not limited to long periods of standing and sitting and frequent bending and squatting, as well as long periods of computer keyboarding and reading a computer screen. Must be able to lift up to 40 pounds, and push or pull a fully loaded book truck weighing at least 100 pounds. Must have manual dexterity sufficient to prepare and maintain physical collection appropriately.
Ability to comply with workplace guidelines and attendance requirements.
Successful completion of an employment and/or criminal history background check.
May work some evenings and/or weekend hours as assigned.
Successful completion of an employment and/or criminal history background check required.
Administrative Assistant experience.
$17.42 - $18.99/hour
St. Edward's University - 17 months ago