o The University of Oregon Library invites applications for full-time Library Technician 3 in the Access Services Department. The work schedule for this position will be one of these: Sunday through Thursday 12:00 p.m. to 9:00 p.m. or Tuesday through Thursday 12:00 p.m. to 9:00 p.m. and Friday and Saturday 10:15 a.m. to 7:15 p.m.
o University of Oregon positions that are at least half-time are eligible for excellent benefits, including health and dental, employer-paid retirement, and tuition benefits for employee or an eligible dependent, sick and vacation leave.
o Due to budgetary shortfalls, the person appointed to this position will be required to take unpaid furlough days between date of hire and June 30, 2013.
o This recruitment is open only to employees of the University of Oregon who meet the qualifications listed below. Temporary and student employees are not eligible to apply. TO QUALIFY YOU MUST HAVE:
... bachelor's degree plus two years current (within 5 years) experience in a library; or four years current library experience; AND
... advanced proficiency in multiple library specific computer applications, e.g. integrated library systems, database applications, electronic resource management systems, content management systems.
In addition, this position requires requires experience with database, spreadsheet and word processing software to create, maintain and develop reports; excellent written and oral communication skills; ability to create and update web pages; ability to work independently with a high degree of initiative, strong customer service and leadership skills. Preference for candidates with academic library experience in a circulation setting. Please indicate your clerical skills on the attached Office Support Skill Code Sheet and submit with your application materials.
DUTIES & RESPONSIBILITIES:
This position coordinates the student assistant workforce, assists the public at the services desks in the Knight Library (Checkout/Reserves and the Audio and Video Desk) by explaining and interpreting library policy, and performing circulation services. Duties include:
... performing all duties of Lending Services staff at public service desks; using in-depth knowledge of library procedures and practices to determine where and whether materials are available, and to facilitate patron access to these materials by giving directions, placing searches, placing rush-cataloging requests, and registering borrowers.
... hiring, training, cross-training, scheduling, and terminating approximately 60 student assistants at four levels of expertise to perform shelving, stack's maintenance and customer service in the work unit of Lending Services; maintaining records of student assistants' progress; reviewing and evaluating all aspects of student work; managing approximate student budget for work unit; processing student timesheets; maintaining lists of student projects to be assigned by all staff; recommending students for promotion, pay increase, or disciplinary action.
... assisting the Lending Services Manager in the management and coordination of day-to-day operations of the Checkout/Reserves and Audio/Video desks, including scheduling, training, assigning and reviewing work of permanent Reserve staff, (4.5 FTE Library Technician 2s).
,,, overseeing operations of the work unit in the absence of Lending Services Manager; performing duties Library Technician 2s as needed; resolving problems and responding to questions referred by staff; serving as lead worker and providing informal assessment to Lending Services Manager regarding performance evaluations of other classified staff;
... creating and maintaining in-depth manual which describes circulation guidelines and procedures for all levels of Lending Services staff and student assistants; managing the Lending Services blog; corresponding with all Lending Services staff and student assistants extensively via email.
... training permanent staff to perform circulation and stacks management functions.
To assist us in making the selection for the Library Technician 3 position in the Access Services Department, please respond to the following questions on a separate sheet(s) of paper. Number your responses to correspond to the questions and describe experience and training related to each item. Make sure experience and training described in your responses are included on your application.
1. Describe your experience working with student assistants, including any duties related to hiring, training, assigning and evaluating work, and handling performance problems. Include examples of how you envision managing a workforce with up to 60 direct reports.
2. Describe your experience working in a team-based environment. Include examples of how you were able to collaborate on shared tasks, manage your own timelines, and communicate effectively with members of your work team.
3. Our library is experiencing a great deal of change. Successful library staff are adaptable, flexible and nimble in creating, managing and dealing with change. They think about ways to enhance the services we provide, ways to offer services more efficiently, and are willing to give up old procedures that may not be valuable in today's library. Tell us about your experience in dealing with change. Give examples of how you contributed to the success of programs during times of great change.
4. Describe your experience providing customer service in a library setting. Tell us how you define high quality customer service, and share some innovative ways you have provided this kind of service.
SKILL CODE SHEET:
You must also fill out a skill code sheet for this position. You can pick one up at Human Resources or print one out at http://jobs.uoregon.edu/skillcode.html
University of Oregon - 19 months ago