Litigation Support Specialist
Yellow Pages - Atlanta, GA

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Litigation Support Specialist

Job Summary:

The Legal Liaison is responsible for representing YPs best interests while supporting Customer Care collection efforts. This position will establish and maintain relationships between Legal, Customer Service, Credit & Collections, support departments, and third party vendors.

Job Details:

• Act as a liaison on a daily basis regarding communication between Customer Service, Legal, attorneys and third party vendors by furnishing and requesting information as needed.
• Manage daily operations in order to achieve and maintain performance metrics and standards.
• Attend collection related court hearings on behalf of YP.
• Identify, compile and prepare any needed documentation to prepare for and support court hearings.
• Perform financial analysis to determine businesses’ financial standing to position YP for better settlement and actionable recommendations.
• Assist local Field Collection Managers with questions, concerns, emails that require immediate attention to assist in win-back process of customers.
• Discuss alternative dispute resolution options; pursue and participate in mediation procedures.
• Ensure tasks are set to the appropriate priority levels and resolved in a manner which is both customer service- oriented and cost effective.
• Identify problems and define/implement procedural solutions as appropriate with Legal, Collections, Customer Service, and vendors to correct issues.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.

Candidate Requirements:

• 5 or more years call center, collections and/or legal support experience required
• 2 or more years of experience using YP customer service practices and policies, collection environment and procedures, and credit policy preferred
• Ability to identify urgency and prioritize tasks accordingly
• Knowledge of Word, Excel, Access, PowerPoint, and Outlook
• Excellent written and oral communication skills
• Strong problem solving, decision-making and negotiating skills
• Ability to work autonomously and have a high energy level to motivate a team
• Ability to plan/organize work activities and influence/persuade others
• Experience of indirect management – managing by influence as opposed to positional authority
• Knowledge of business environment, service requirements and culture

YP - 16 months ago - save job
About this company
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Yellow Pages Group is a leading digital company in Canada. The Company serves over 300,000 local businesses through its nationwide sales...