Location Manager
Hertz - Detroit, MI

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If you are searching for new challenges and rewards, Hertz offers exciting career opportunities to get you to the next level.

As a Hertz Customer Service and Operations Manager, you have responsibility for one or more distinct areas of operation at our airport locations. A Customer Service and Operations Manager oversees all of the personnel and operational functions of an airport location. You are responsible for managing a unionized workforce, delivering quality customer service, scheduling adequate staff coverage, handling customer issues and requests, reviewing competitive situations and training new personnel.

In addition, you are responsible for the rental fleet at your location and the staff that maintains it. You need to be aware of daily and hourly reservation counts, car and model availability, preventive maintenance schedules, etc.

In your position as a Customer Service and Operations Manager , you will move between these key areas of responsibility, learning the functions of each, and in that way gain a working, on-site knowledge of the business that can help you move to higher management career growth.

Mandatory Requirements:
Educational Background:
Bachelors Degree Required

Professional Experience:
1+ years of management experience preferred
Customer Service, Management, and Sales experience preferred.
A background managing a unionized workforce is helpful
Experience in car rental, hospitality, or tourism a plus.
Familiarity with Lean/Six Sigma/Toyota Management techniques is an advantage.

Professionally direct employees including: training, setting expectations, follow up and corrective action .
Excellent communications skills with the ability to engage in verbal interactions with customers.
Strong sales skills.
Strong problem-solving and decision making skills.
Ability to project professional appearance.
Must have basic computer skills and knowledge of Microsoft Office programs.
Proficiency in English.
Must have a valid driver's license.

Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:Equipment Operation:
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Computer Terminal
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Portable Computer
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Bending and twisting
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Copy Machine
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Fax Machine
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Pushing and pulling
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Other – Please specify
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Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


About this company
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Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...