Logistics Account Specialist
England Logistics, Supply Chain Management - Charlotte, MI

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Company Overview
Among the largest and most diverse third-party logistics (3PL) companies in the world, England Logistics has set itself apart. England Logistics offers a vast portfolio of non-asset based transportation solutions including full truckload services, intermodal, dry and cold chain LTL, parcel, global logistics, and complete supply chain management.
This comprehensive range of strategic transportation resources allows England Logistics to design, execute, and manage the flow of materials and goods from point of origin to point of utility, efficiently, reliably and economically.
The Supply Chain Management (SCM) group works with customers to improve visibility, drive down costs, and minimize liability, all while preserving the valued relationships customers have with their service providers. We leverage our $1 Billion global market position to help companies achieve an immediate savings and have the expertise to optimize your enterprise-wide logistics functions.

This position would be working onsite at a customer's facility in Charlotte, MI.

SUMMARY
Account Managers have a crucial role in developing and maintaining a positive relationship between the client and England Logistics, Supply Chain Management. Account Managers will identify logistics areas for process improvement and cost savings for their clients and are responsible for carrier interfacing including but not limited to rate negotiations, assistance with claims and forecasting. Account managers analyze client data to deliver creative and dynamic solutions for our customers. Account Managers will be responsible for developing, analyzing and presenting solutions through collaboration with internal departments such as Business Development, Supply Chain Solutions, Finance and IT. Account Mangers will interact with all levels of business professionals within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 Analyze customer supply chain data
 Create and present solutions
 Assist in implementation process if overseeing a new client
 Maintain current customer files and information guides in the England Logistics system
 Set up ad-hoc shipments in the England Logistics system or coordinate carriers on dedicated shipments
 Issue routing instructions on an as-needed basis / ensure they are maintained with current list of suppliers yearly
 Oversee auditing for customers to ensure accuracy of information
 Negotiate ad hoc rates with carriers or coordinate RFPs with the Supply Chain Solutions department as needed (lanes should be bid out once per year)
 Analyze weekly / monthly / quarterly reports for cost savings opportunities
 Update and work on project lists for each client on a monthly basis
 Client visits and client presentations
 Assist in training new employees as needed
 Assist in resolving exception reports filed by clients as needed
 Assist Finance department with customer requirements as needed
 Follow carrier corrective action process when applicable
 Participate in after-hours phone program (on call for emergencies, 1 week rotation)
 Participate in advanced software programs as available (i.e. i2, EDGE BI, Mercury Gate)

SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities. Potential opportunities for training / assisting new employees may become available at the discretion of the Senior Account Manager responsible for the team.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with accuracy, timeliness, and have a strong aptitude for detail. The individual must also excel in customer service, knowledge of the England Logistics system along with have the desire to help numerous departments of the company.

EDUCATION AND/OR EXPERIENCE
Candidate must have a Bachelor’s Degree in a related field and a minimum of 1 year experience in related field.

LANGUAGE SKILLS
The ideal candidate must have proficient in most Microsoft Office applications, especially Excel. They must also possess the ability to learn the England Logistics system and related systems. A multilingual candidate or one that has experience in I2 or other transportation modelers is appreciated but, not required.