Logistics Coordinator
WTG Logistics - Exeter, NH

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Logistics Coordinator
WTG Logistics provides innovative transportation and storage solutions through forward thinking and attentive customer service. Our success is measured by the long term relationships with our customers. The bottom line: we work hard to make sure our services deliver well crafted solutions for our customers.
WTG Logistics is recruiting a motivated individual to join our intermodal team as a Logistics Coordinator. The individual should be an innovative thinker, have independent work habits and good communication skills. Previous transportation experience a plus, but not required.
Main Job Tasks and Responsibilities

  • Provide exceptional customer service by developing good working relationships with customers
  • Proactively handle customer shipment routing requests
  • Prepare load-build reports as requested by the customer
  • Maintain customer/carrier profiles & tariffs
  • Coordinate daily activity to track location and movement of loads
  • Arrange pick up of product at point of origin
  • Perform daily telephone contact with carriers and shippers
  • Delivery coordination
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Direct requests and unresolved issues to the designated resource
  • Communicate and coordinate with internal departments
  • Assist in updating costs for intermodal rate quotations

Key Competencies

  • Proficiency in MS Office Suite (Excel, Outlook, Word)
  • Communication Skills-verbal, written and telephone
  • Interpersonal skills
  • Ability to multi-task
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Adaptability
  • Initiative
  • Stress tolerance
  • Must be able to sit or stand for 8 hours a day

This position is looking to pay $12-$13 an hour for a 40 hour workweek. WTG Logistics offers a benefits package for all full time employees, including health, dental and a employee retirement plan.