Job Summary and Mission
Responsible for leading and managing all aspects of a logistics operation to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Lead, direct and manage a logistics operation to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.
Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters.
Manage periodic process reviews for each client.
Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
Maintain performance statistics and ensure accurate record keeping of all operational documents.
Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
Work with senior management to develop a business plan and goals for department.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
Ensure directives, rules and procedures are communicated to all operations' staff.
Ensure safety methods, practices and programs are implemented and maintained.
Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
Train and certify new employees on all performance standards.
Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
Conduct annual performance reviews for all staff within department.
Address all employee performance problems promptly and directly in accordance with CEVA personnel polices and procedures.
Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
Summary of Experience and Education
High School Diploma or GED required.
Bachelor's Degree in Business Administration, Transportation, Logistics, Supply Chain Management or a related field preferred or an equivalent combination of work experience and completion of the LDP Program.
Minimum five years related experience.
Minimum four years industry experience preferred.
Minimum three years supervisory or managerial experience required.
Knowledge, Skills and Abilities
Knowledgeable of all company products and services.
Experienced in the management of logistics operations.
Experienced in inventory management and reconciliation.
Knowledgeable of ISO guidelines, Sarbanes Oxley and other related government regulations and requirements.
Demonstrated success in leading, managing and developing staff and high performance teams.
Ability to manage the financial aspects of a department (purchasing, budget preparations and review, financial reporting and monitoring expenses).
Demonstrated leadership skills in influencing departments and implementing and managing change.
Experience in strategic planning and execution.
Exposure to project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.
Skilled in making customers and their needs a primary focus of one's actions.
Ability to develop and sustain productive relationships.
Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
Strong interpersonal skills including diplomacy and patience.
Demonstrated skills in organization group process, problem identification and resolution.
Intermediate level proficiency in Microsoft Office, internet, web-based and related job specific software applications.
Experience with WMS and TMS applications preferred.
Must be able to read, write and speak English fluently.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from management, employees and vendors.
Licenses and Certifications
Travel may be required approximately 10% of the time in this position. Travel identified is approximately 100% domestic (within the United States) and 0% international (outside of the United States).
Yes, 10% of the time
CEVA Logistics U.S. is a regional unit of CEVA Logistics, part of giant CEVA Group. CEVA Logistics US provides freight forwarding and...